Chief Operating Officer (COO)
Employer: Swiss Orange Group
Office location: Marigona Tower, Pristina, Kosovo
Working arrangement: On-site for 40 hours per week, Monday–Friday
Reporting line: Chief Executive Officer (CEO)
Position Overview
Swiss Orange Group is looking for a hands-on COO who will lead day-to-day operations, oversee customer projects, organize staff activities, and facilitate employees’ learning and professional development.
The role will initially concentrate on internal operations and coordinating the team. Direct communication with customers will not be necessary at the outset, but will become a responsibility later.
Principal Responsibilities
1. Project Oversight
- Supervise customer projects, including their schedules and deliverables.
- Organize project teams to achieve successful delivery.
- Track progress, address problems, and uphold quality standards.
2. Employee Management
- Direct employees’ day-to-day activities, distribute workloads, and assign tasks.
- Assess team productivity and performance.
- Arrange onboarding, team meetings, and communication within the organization.
3. Employee Learning and Development
- Arrange staff training sessions, workshops, and opportunities to share knowledge.
- Organize learning plans and professional certification activities.
- Follow employees’ skills development and determine where training is needed.
4. Operational Management and Reporting
- Oversee internal processes and the distribution of resources.
- Align staff availability with capacity planning.
- Monitor operational KPIs and provide the CEO with regular reports.
- Assume responsibility for customer communication and coordination progressively.
Qualifications Needed
- A background in operations, project management, or leading teams.
- Well-developed abilities in organization and managing people.
- Previous work in IT consulting, Salesforce, or technology services is desirable.
- Highly developed communication and problem-solving abilities.
- Fluency in English, with German considered an additional asset.
Measures of Success
- Projects delivered successfully and customers satisfied with the results.
- Well-coordinated staff and productive teamwork.
- Ongoing employee learning and advancement toward certifications.
- Smooth and efficient day-to-day operations.
Employment Conditions
The role is full-time and on-site, based at the Marigona Tower, Pristina office, with a schedule of 40 hours per week, Monday to Friday.
Important: Candidates are required to state their salary expectations after the first interview.
Chief Operating Officer (COO)
Employer: Swiss Orange Group
Office location: Marigona Tower, Pristina, Kosovo
Working arrangement: On-site for 40 hours per week, Monday–Friday
Reporting line: Chief Executive Officer (CEO)
Position Overview
Swiss Orange Group is looking for a hands-on COO who will lead day-to-day operations, oversee customer projects, organize staff activities, and facilitate employees’ learning and professional development.
The role will initially concentrate on internal operations and coordinating the team. Direct communication with customers will not be necessary at the outset, but will become a responsibility later.
Principal Responsibilities
1. Project Oversight
- Supervise customer projects, including their schedules and deliverables.
- Organize project teams to achieve successful delivery.
- Track progress, address problems, and uphold quality standards.
2. Employee Management
- Direct employees’ day-to-day activities, distribute workloads, and assign tasks.
- Assess team productivity and performance.
- Arrange onboarding, team meetings, and communication within the organization.
3. Employee Learning and Development
- Arrange staff training sessions, workshops, and opportunities to share knowledge.
- Organize learning plans and professional certification activities.
- Follow employees’ skills development and determine where training is needed.
4. Operational Management and Reporting
- Oversee internal processes and the distribution of resources.
- Align staff availability with capacity planning.
- Monitor operational KPIs and provide the CEO with regular reports.
- Assume responsibility for customer communication and coordination progressively.
Qualifications Needed
- A background in operations, project management, or leading teams.
- Well-developed abilities in organization and managing people.
- Previous work in IT consulting, Salesforce, or technology services is desirable.
- Highly developed communication and problem-solving abilities.
- Fluency in English, with German considered an additional asset.
Measures of Success
- Projects delivered successfully and customers satisfied with the results.
- Well-coordinated staff and productive teamwork.
- Ongoing employee learning and advancement toward certifications.
- Smooth and efficient day-to-day operations.
Employment Conditions
The role is full-time and on-site, based at the Marigona Tower, Pristina office, with a schedule of 40 hours per week, Monday to Friday.
Important: Candidates are required to state their salary expectations after the first interview.
