Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as an L2 Backend Developer and Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Provide exceptional technical support via calls, chats and emails;
• Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka;
• Provide L2 technical support to customers during incidents via Zoho Desk;
• Assume ownership of escalated technical issues from investigation to resolution;
• Analyze and diagnose technical issues of various complexity;
• Guide customer technical teams in collecting the diagnostic data needed to resolve complex cases;
• Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently;
• Communicate internally via Slack and manage tasks in JIRA;
• Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written);
• 2+ years of experience in backend software development;
• Proficiency in Java, Spring Boot, and MongoDB;

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as an L2 Backend Developer and Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Provide exceptional technical support via calls, chats and emails;
• Develop and maintain backend services using Java, Spring Boot, APIs, MongoDB, and Kafka;
• Provide L2 technical support to customers during incidents via Zoho Desk;
• Assume ownership of escalated technical issues from investigation to resolution;
• Analyze and diagnose technical issues of various complexity;
• Guide customer technical teams in collecting the diagnostic data needed to resolve complex cases;
• Collaborate with L1 support, customer IT teams, and internal developers to resolve issues efficiently;
• Communicate internally via Slack and manage tasks in JIRA;
• Troubleshoot system issues across on-premise setups, including load balancers, clustering, and queues

What you need to succeed in this role:

• Excellent English skills (at least C1 for both spoken and written);
• 2+ years of experience in backend software development;
• Proficiency in Java, Spring Boot, and MongoDB;