Sherbim ndaj KlientitPrishtinë6 ditë më parëFull Time
staffiX is hiring an Operations and Customer Support Agent
Join staffiX and step into the role of OperationsandCustomerSupportAgent, where you'll be the friendly voice guiding clients through their stay in the hotel management industry. You'll communicate across different channels, confirm bookings, and make sure every guest enjoys a smooth and positive experience.
Your day-to-day will blend customer care with hands-on operations: coordinating check-ins and check-outs, monitoring reservations and payments, and keeping guest supplies and inventory well organized. You'll work closely with the internal team on apartment readiness, cleaning, and maintenance, resolving daily requests quickly and professionally.
This role offers a competitive salary, a phone with covered expenses, and a supportive environment with real opportunities to learn and grow through covered trainings. If you're communicative, detail-oriented, and enjoy solving problems, staffiX welcomes you to join their client's team in Pristina.
Responsibilities:
Communicate with clients through different channels, providing information, confirming bookings, and assisting with requests
Manage guest supplies, cleaning materials and keep the inventory organized and stocked
Respond to inquiries in a timely and professional manner to ensure a smooth client experience
Coordinate check-in and check-out processes and support clients with any related questions
Monitor reservations and payments, ensuring all details are accurate and up to date
Coordinate with the internal team regarding apartment readiness, cleaning, and maintenance needs
Collecting cash payments from apartment residents and maintaining accurate records of all transactions
Handle daily operational requests and address client concerns professionally, working to resolve issues quickly and effectively
Additional Information:
Reference: SX-26-018
Number of positions: 1
Qualifications and Skills:
Experience in reception, customer support, or housekeeping roles is considered an advantage
Excellent communication skills in English and Albanian, in both written and oral
Excellent knowledge of maintenance services
Strong organizational and time management skills, with the ability to multitask and solve problems effectively
Very good customer service and communication
Offer:
Salary of 600€ Net
Working hours 14:30 to 22:30, from Friday to Tuesday (days off: Wednesday and Thursday)
Phone number with its expenses
Opportunity to work in a company that recognizes employee values
Work in an environment with endless opportunities to learn and grow, with the possibility of covered trainings
Application: Only shortlisted candidates will be contacted for an interview
staffiX is hiring an Operations and Customer Support Agent
Join staffiX and step into the role of OperationsandCustomerSupportAgent, where you'll be the friendly voice guiding clients through their stay in the hotel management industry. You'll communicate across different channels, confirm bookings, and make sure every guest enjoys a smooth and positive experience.
Your day-to-day will blend customer care with hands-on operations: coordinating check-ins and check-outs, monitoring reservations and payments, and keeping guest supplies and inventory well organized. You'll work closely with the internal team on apartment readiness, cleaning, and maintenance, resolving daily requests quickly and professionally.
This role offers a competitive salary, a phone with covered expenses, and a supportive environment with real opportunities to learn and grow through covered trainings. If you're communicative, detail-oriented, and enjoy solving problems, staffiX welcomes you to join their client's team in Pristina.
Responsibilities:
Communicate with clients through different channels, providing information, confirming bookings, and assisting with requests
Manage guest supplies, cleaning materials and keep the inventory organized and stocked
Respond to inquiries in a timely and professional manner to ensure a smooth client experience
Coordinate check-in and check-out processes and support clients with any related questions
Monitor reservations and payments, ensuring all details are accurate and up to date
Coordinate with the internal team regarding apartment readiness, cleaning, and maintenance needs
Collecting cash payments from apartment residents and maintaining accurate records of all transactions
Handle daily operational requests and address client concerns professionally, working to resolve issues quickly and effectively
Additional Information:
Reference: SX-26-018
Number of positions: 1
Qualifications and Skills:
Experience in reception, customer support, or housekeeping roles is considered an advantage
Excellent communication skills in English and Albanian, in both written and oral
Excellent knowledge of maintenance services
Strong organizational and time management skills, with the ability to multitask and solve problems effectively
Very good customer service and communication
Offer:
Salary of 600€ Net
Working hours 14:30 to 22:30, from Friday to Tuesday (days off: Wednesday and Thursday)
Phone number with its expenses
Opportunity to work in a company that recognizes employee values
Work in an environment with endless opportunities to learn and grow, with the possibility of covered trainings
Application: Only shortlisted candidates will be contacted for an interview
