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Incident Management Specialist

About us:

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market

We are looking for a Incident Management Specialist to join our team and contribute to the development and enhancement of our IT Operation & Control Room Department.

What you'll do:

• The specialist will be responsible for the correct detection, taking charge and managing the alerts and must ensure coverage on shifts 24H;
• Guarantee the continuity of all services, acting promptly and preventing the occurrence of fails and disservices;
• Performs first-level monitoring activities, of the Infrastructural, Network and Application type (extract and analyze data to translate them into useful information for Operations for timely and correct intervention);
• Carries out the Operational activities (including some specific activities related to the management of the Competitions and Office Automation) and first level activities related to the Incident Management Department;
• Support for the resolution of incidents, for the identification and addressing of massive / central problems, acting as a constant interface with the groups of Technicians and Systems Engineers or specialists on the Network;
• Supervise the monitoring events from different tools to ensure the correct functioning of all components, solve and address massive problems in a timely manner;
• Use the company systems in an appropriate and timely manner.
• Please take in consideration that this job profile requires WorkShifts (5 days/week, on a rotation work shift based)

What you'll bring:

• 1-2 year relevant work experience;
• Bachelor Degree in IT/Technical/Scientific or other relevant fields;
• Good knowledge of all the monitoring areas of the Incident Management Department and related tools
• Understanding of monitoring tools (Nagios, OpManager, Splunk, Dynatrace, Catchpoint or equivalent - HP Vertical, ELK Stack)
• Ability to be flexible in the problem solving process;
• Ability to work in a dynamic environment and large teams;
• Fluent in Italian language (both written & spoken) and good understanding of English language.

Why choose us:

• Permanent contract;
• Food Allowance;
• Pension Fund;
• Company Owned Devices (laptop and business mobile phone);
• 24 Extra Hours Paid Leave;
• Preferential treatment on products offered by Intesa Sanpaolo bank;
• Supplementary Private Health Insurance and consultation with the company doctor;
• Flutter Sharesave Plan.

Choose us also for:

• An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
• Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
• Continuous learning for soft and hard skills (es. Learn / Platform, Training);
• Support for parents and children and new mothers’ contributions.
• Volunteering during your working hours.

Incident Management Specialist

About us:

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market

We are looking for a Incident Management Specialist to join our team and contribute to the development and enhancement of our IT Operation & Control Room Department.

What you'll do:

• The specialist will be responsible for the correct detection, taking charge and managing the alerts and must ensure coverage on shifts 24H;
• Guarantee the continuity of all services, acting promptly and preventing the occurrence of fails and disservices;
• Performs first-level monitoring activities, of the Infrastructural, Network and Application type (extract and analyze data to translate them into useful information for Operations for timely and correct intervention);
• Carries out the Operational activities (including some specific activities related to the management of the Competitions and Office Automation) and first level activities related to the Incident Management Department;
• Support for the resolution of incidents, for the identification and addressing of massive / central problems, acting as a constant interface with the groups of Technicians and Systems Engineers or specialists on the Network;
• Supervise the monitoring events from different tools to ensure the correct functioning of all components, solve and address massive problems in a timely manner;
• Use the company systems in an appropriate and timely manner.
• Please take in consideration that this job profile requires WorkShifts (5 days/week, on a rotation work shift based)

What you'll bring:

• 1-2 year relevant work experience;
• Bachelor Degree in IT/Technical/Scientific or other relevant fields;
• Good knowledge of all the monitoring areas of the Incident Management Department and related tools
• Understanding of monitoring tools (Nagios, OpManager, Splunk, Dynatrace, Catchpoint or equivalent - HP Vertical, ELK Stack)
• Ability to be flexible in the problem solving process;
• Ability to work in a dynamic environment and large teams;
• Fluent in Italian language (both written & spoken) and good understanding of English language.

Why choose us:

• Permanent contract;
• Food Allowance;
• Pension Fund;
• Company Owned Devices (laptop and business mobile phone);
• 24 Extra Hours Paid Leave;
• Preferential treatment on products offered by Intesa Sanpaolo bank;
• Supplementary Private Health Insurance and consultation with the company doctor;
• Flutter Sharesave Plan.

Choose us also for:

• An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
• Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches;
• Continuous learning for soft and hard skills (es. Learn / Platform, Training);
• Support for parents and children and new mothers’ contributions.
• Volunteering during your working hours.