• Punët
• Rreth nesh
• Për punëdhënësit

Role's requirements

• 2+ years of experience in hotel operations, with a good understanding of PMS usage and integrations with external systems
• Technical Support Experience – Proven track record in application or system support, troubleshooting, and integration monitoring in complex technical environments
• System & Data Knowledge – Strong understanding of software applications, databases, and data flows; experience with monitoring, issue resolution, and data validation
• Analytical & Problem-Solving Skills – Ability to quickly identify root causes, propose solutions, and implement fixes efficiently
• Customer-Facing Support – Experience providing support to internal or external stakeholders, with strong communication skills and the ability to translate technical concepts clearly
• Coding / Scripting (Preferred) – Knowledge of or experience with scripting or programming languages (e.g., Python, SQL) to assist with automation, data manipulation, or integration tasks
• Adaptability & Learning Agility – Willingness to acquire knowledge of hotel operations, PMS workflows, and hospitality business processes
• Collaboration & Teamwork – Comfortable working with cross-functional teams, vendors, and business users to deliver solutions and support
• Bachelor's degree in a related educational area
• Excellent verbal and written English at least B2 level

Why Join Sirma?

• Learn from the Best
  Work alongside some of the brightest minds in the industry, collaborate with international experts, and be part of a culture where knowledge sharing is part of everyday life.
• Build What Matters
  Take on challenging projects, solve real business problems, and work with cutting-edge technologies that drive innovation across industries.
• Flexibility That Works for You
  Start your day between 8:00 and 10:00, depending on your team's schedule. We trust people to organize their time in a way that works for them and their team.
• Internal Training Academy
  Through Sirma Academy, we offer practical, hands-on training programs focused on real-world software engineering skills, modern technologies, and best practices.
• One Company, Multiple Locations
  Whether you prefer a change of scenery or need flexibility, you can work from any Sirma office and stay connected with colleagues across the Group.
• We Care About Your Wellbeing
  Additional health and dental insurance, a Multisport card, and dedicated relaxation spaces help you stay healthy, active, and energized.
• Supporting Students' Success
  Balancing education and work isn't always easy. That's why we provide additional paid vacation days for students.
• Work Hard. Celebrate Together
  From team-building and company parties to sports events and social initiatives, we create opportunities to connect, have fun, and make lasting memories.
• Make an Impact Beyond Work
  Join charity campaigns and community initiatives that allow us to grow not only as professionals but also as responsible global citizens.
• The Little Things Matter
  Fresh fruit in the office, gaming and relaxation areas, a generous referral bonus program, and comfortable office spaces designed for both focus and connection help make every day at Sirma even better.

Role's requirements

• 2+ years of experience in hotel operations, with a good understanding of PMS usage and integrations with external systems
• Technical Support Experience – Proven track record in application or system support, troubleshooting, and integration monitoring in complex technical environments
• System & Data Knowledge – Strong understanding of software applications, databases, and data flows; experience with monitoring, issue resolution, and data validation
• Analytical & Problem-Solving Skills – Ability to quickly identify root causes, propose solutions, and implement fixes efficiently
• Customer-Facing Support – Experience providing support to internal or external stakeholders, with strong communication skills and the ability to translate technical concepts clearly
• Coding / Scripting (Preferred) – Knowledge of or experience with scripting or programming languages (e.g., Python, SQL) to assist with automation, data manipulation, or integration tasks
• Adaptability & Learning Agility – Willingness to acquire knowledge of hotel operations, PMS workflows, and hospitality business processes
• Collaboration & Teamwork – Comfortable working with cross-functional teams, vendors, and business users to deliver solutions and support
• Bachelor's degree in a related educational area
• Excellent verbal and written English at least B2 level

Why Join Sirma?

• Learn from the Best
  Work alongside some of the brightest minds in the industry, collaborate with international experts, and be part of a culture where knowledge sharing is part of everyday life.
• Build What Matters
  Take on challenging projects, solve real business problems, and work with cutting-edge technologies that drive innovation across industries.
• Flexibility That Works for You
  Start your day between 8:00 and 10:00, depending on your team's schedule. We trust people to organize their time in a way that works for them and their team.
• Internal Training Academy
  Through Sirma Academy, we offer practical, hands-on training programs focused on real-world software engineering skills, modern technologies, and best practices.
• One Company, Multiple Locations
  Whether you prefer a change of scenery or need flexibility, you can work from any Sirma office and stay connected with colleagues across the Group.
• We Care About Your Wellbeing
  Additional health and dental insurance, a Multisport card, and dedicated relaxation spaces help you stay healthy, active, and energized.
• Supporting Students' Success
  Balancing education and work isn't always easy. That's why we provide additional paid vacation days for students.
• Work Hard. Celebrate Together
  From team-building and company parties to sports events and social initiatives, we create opportunities to connect, have fun, and make lasting memories.
• Make an Impact Beyond Work
  Join charity campaigns and community initiatives that allow us to grow not only as professionals but also as responsible global citizens.
• The Little Things Matter
  Fresh fruit in the office, gaming and relaxation areas, a generous referral bonus program, and comfortable office spaces designed for both focus and connection help make every day at Sirma even better.