Teknologji Informacioni (IT)Tiranë2 ditë më parëFull Time
ROLE
Operate SICPA’s Digital Solutions and the underlying cloud infrastructure (maintenance, upgrades, resource management, and business continuity)
Perform configuration changes and deploy new releases
Handle incidents and service requests escalated by Digital Operations L1 Support
Update and track incidents and requests in the ticketing tool
Perform technical troubleshooting, resolve incidents, and identify bugs or complex technical issues
Conduct root cause analysis (RCA), document findings, and drive corrective actions
Escalate incidents and requests to L3 Support when appropriate
Maintain and enrich the knowledge base
Contribute to the maintenance and improvement of process documentation
PROFILE
Bachelor’s degree (or equivalent) in Information Technology, Engineering, or a related field; relevant certifications (e.g. AWS) are an advantage
Experience in cloud-based application deployment and management, solution administration, customer support, and service management; project management experience is a plus
Data and messaging analysis: Kafka (critical), SQL (PostgreSQL, Oracle)
Logs and monitoring tools: Splunk, AWS CloudWatch, Grafana, Prometheus
Knowledge of containerized environments: Docker, Kubernetes, AWS
Basic scripting skills: Bash, Python, Postman
CI/CD pipelines: ArgoCD, Argo Workflows
Languages: Excellent English (C1, written and spoken); additional languages are a plus
ITIL certification is an advantage
Strong written and verbal communication skills
Solid analytical and problem-solving abilities
Strong organizational skills with effective prioritization and time management
Proactive, self-motivated, and results-driven
JOIN US !
Join a global leader in trust technologies with a mission that matters
Be at the strategic heart of a financially sound and innovation-driven company
Collaborate with high-level experts and work on impactful international projects
Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged
ROLE
Operate SICPA’s Digital Solutions and the underlying cloud infrastructure (maintenance, upgrades, resource management, and business continuity)
Perform configuration changes and deploy new releases
Handle incidents and service requests escalated by Digital Operations L1 Support
Update and track incidents and requests in the ticketing tool
Perform technical troubleshooting, resolve incidents, and identify bugs or complex technical issues
Conduct root cause analysis (RCA), document findings, and drive corrective actions
Escalate incidents and requests to L3 Support when appropriate
Maintain and enrich the knowledge base
Contribute to the maintenance and improvement of process documentation
PROFILE
Bachelor’s degree (or equivalent) in Information Technology, Engineering, or a related field; relevant certifications (e.g. AWS) are an advantage
Experience in cloud-based application deployment and management, solution administration, customer support, and service management; project management experience is a plus
Data and messaging analysis: Kafka (critical), SQL (PostgreSQL, Oracle)
Logs and monitoring tools: Splunk, AWS CloudWatch, Grafana, Prometheus
Knowledge of containerized environments: Docker, Kubernetes, AWS
Basic scripting skills: Bash, Python, Postman
CI/CD pipelines: ArgoCD, Argo Workflows
Languages: Excellent English (C1, written and spoken); additional languages are a plus
ITIL certification is an advantage
Strong written and verbal communication skills
Solid analytical and problem-solving abilities
Strong organizational skills with effective prioritization and time management
Proactive, self-motivated, and results-driven
JOIN US !
Join a global leader in trust technologies with a mission that matters
Be at the strategic heart of a financially sound and innovation-driven company
Collaborate with high-level experts and work on impactful international projects
Operate in a multi-cultural, high-integrity environment where autonomy and ownership are encouraged
