Product Support Specialist
Sherbim ndaj KlientitPrishtinë2 ditë më parëFull Time
Our Mission, Your Success
We link professionals with top US start-ups, empowering challenge seekers to build successful careers. Our vision is to offer exclusive career opportunities focused on attracting, retaining, and developing the best talent.
Our Client, Your Impact
Our well-funded US client is a fast-growing data and analytics company transforming how commercial buildings operate. Through building systems expertise, automation, modern data modeling, and AI-driven insights, they help customers improve energy efficiency, reduce emissions, and optimize building performance.
The Product Support Specialist keeps customers running smoothly on the platform day-to-day - handling the technical and operational work behind onboarding, integrations, and account maintenance. This is a junior, execution-focused role that partners closely with the Customer Success Manager (CSM) assigned to each account: the CSM owns the strategic relationship and growth of the account, while the Product Support Specialist owns the hands-on tasks that make that relationship run well.
Responsibilities
- Onboard new customers to internal platforms.
- Manage third-party integrations, exports, and Energy Star Portfolio Manager integrations.
- Manage historical data and meter add-on deals.
- Resolve utility login failures and upload utility bills.
- Perform platform administration and maintenance.
- Flag onboarding, usage, or account issues to the Customer Success team.
Requirements
- 2+ years of customer-facing experience.
- SaaS customer onboarding and Tier 1 support experience.
- Experience with Salesforce, Google Suite, and Intercom.
- Comfortable using AI tools.
- Strong attention to detail and communication skills.
Nice to Have
- Real estate industry experience.
- Familiarity with building energy systems.
- Experience with Energy Star Portfolio Manager, utility billing, meter data, or energy management platforms.
Details
- Contract: 3 months, with the possibility of extension
- Schedule: Monday-Friday, 3 pm - 11 pm CEST (Skopje, Prishtina, Tirana local time)
- Access to top-quality office equipment provided by the company