Night Audit - Recepsionit (turni i trete)
Gastronomi, Hoteleri & TurizemTiranë2 javë më parëPart Time
Overview
Location: Rogner Hotel Tirana
Profile: The team is seeking energetic, adaptable, and self-assured candidates.
Job purpose: This role welcomes hotel guests, supports check-in and check-out, and helps maintain the hotel’s safe, uninterrupted operation throughout the night shift. Excellent guest satisfaction is supported through courteous, attentive service. The position calls for independent work, accountability, and the capacity to respond to emergency situations.
Main duties
- Offer a warm welcome and farewell to guests, using a sincere smile.
- Complete guest arrivals and departures with care, following Rogner Hotel Tirana procedures and standards.
- Process front-office cash transactions, including invoices, guest charge postings, and foreign-currency exchanges, in line with procedures.
- Respond politely to guest enquiries and requests, exchange relevant information, take suitable action, or direct matters to the appropriate staff members.
- Maintain practical familiarity with room-reservation processes and, when necessary, manage bookings and cancellations.
- Address guest complaints, escalate matters to relevant supervisors when required, and work to ensure guest satisfaction.
- Stay updated on hotel services, particularly daily events and meeting activities.
- Communicate professionally and constructively while fostering good relationships with guests and colleagues.
- Compile the daily report.
- Ensure guest accounts are maintained accurately and that payments are settled correctly.
Qualifications
- Full command of Albanian and English is required; additional languages, especially German and Italian, are an advantage.
- Computer proficiency, including knowledge of Fidelio/Opera or other hotel software.