Customer Experience Coordinator
Sherbim ndaj KlientitPrishtinë1 javë më parëFull Time
Rave is hiring a Customer Experience Coordinator
Rave is looking for a Customer Experience Coordinator to join the team, where you'll be the voice of the company and the person who makes sure every customer has a smooth, positive experience. Your communication and care will make the difference in every interaction.
Day to day, you'll respond to customer inquiries by phone, email, and social media, provide accurate information about tickets, events, payments, and refunds, and collaborate with the marketing, sales, and event teams. When needed, you'll provide support during events, including handling inquiries and assisting with on-site communication.
This role suits a communicative person who stays calm under pressure and is customer-focused, and who wants to grow in the customer service field.
Responsibilities
- Respond to customer inquiries through phone, email, social media messages, and other channels
- Provide accurate information regarding tickets, events, purchases, payments, refunds, and general requests
- Work closely with the marketing, sales, and event teams to ensure consistent communication
- Provide support during events when needed, including handling inquiries and assisting with on-site communication
Additional Details
- Previous experience in customer service, support, hospitality, sales, or a similar role
- Excellent verbal and written communication skills; fluent in Albanian and English
- Professional and friendly phone manner; strong problem-solving skills and ability to remain calm under pressure
- Excellent organizational skills and attention to detail; ability to manage multiple conversations and prioritize urgent requests
- Comfortable using email platforms, CRM systems, and basic office tools