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2. IT Area Strategy Facilitation

• Plan and facilitate scaled agile ceremonies (PI Planning, IT Area Syncs, System/Squad Demos).
• Track and escalate dependencies, risks, and impediments at IT Area level.
• Guide and support Communities of Practice and alignment structures across domains.
• Ensure clarity and synchronization across roles, processes, and delivery rhythms.

3. Cross-Squad Coordination & Flow Optimization

• Identify and resolve systemic blockers across squads with Product Area Leads, Tech Area Leads, POs, and Release Manager.
• Improve delivery flow using cycle time, throughput, WIP limits, and related metrics.
• Facilitate cross-squad retrospectives and improvement workshops.
• Support the Release Manager in aligning release cadences with capacity and business priorities.
• Drive alignment across squads to ensure coherent delivery and predictable outcomes.

4. Daily Operational Excellence

• Facilitate core agile ceremonies (stand-ups, sprint planning, refinement, reviews).
• Coach Product Owners on backlog readiness, prioritization, story quality, and acceptance criteria.
• Proactively remove impediments by engaging with stakeholders and resolving blockers just-in-time.
• Monitor flow metrics and WIP limits to maintain a healthy, sustainable delivery cadence.
• Support squads in breaking down initiatives into smaller, value-driven epics.

5. Transparency & Stakeholder Engagement

• Ensure visibility of progress through dashboards, metrics, and visual management tools.
• Coach teams on communicating risks, progress, and improvement efforts.
• Enable alignment between business goals and delivery execution through structured ceremonies and coaching.
• Support definition and tracking of organizational OKRs and help squads understand how their work connects to KPIs.

6. Continuous Improvement & Learning Culture

• Lead implementation of Agile and Continuous Improvement frameworks across squads.
• Guide improvement actions and track their impact using measurable outcomes.
• Build skill development backlogs with role leaders to increase capability and throughput.
• Promote a culture of autonomy, accountability, collaboration, and continuous learning.
• Apply Lean techniques and data-driven insights (velocity, lead time, predictability) to identify improvement opportunities.
• Deliver internal training programs, workshops, and webinars.

7. Squad Maturity Growth & Visible Value Creation

• Drive measurable improvement in squad maturity levels, using structured assessment models and growth plans.
• Provide hands-on coaching that delivers visible, traceable value—improving backlog quality, predictability, flow stability, and delivery performance.
• Collaborate with Product Owners, Tech Leads, and Chapter Leads to strengthen team capability and autonomy.
• Demonstrate coaching impact through data and outcomes: maturity progression, cycle time reduction, improved throughput, or enhanced cross-team collaboration.
• Enable squads to become increasingly self-sufficient and empowered, progressing toward high-performance maturity levels.

Technical Skills

• Deep expertise in Scrum, Kanban, SAFe, and Lean principles, with proven experience scaling agile practices.
• Hands-on experience applying scaled agile frameworks at organizational level.
• Strong backlog management coaching (refinement, prioritization, story slicing).
• Advanced use of Azure DevOps or Jira for metrics, flow analysis, and performance trends.
• Strong dependency and risk management capabilities.
• Experience with release coordination and working with Release Managers.
• Proficiency with digital facilitation tools (Mural, Miro, Conceptboard, AI enablers).
• Data-driven mindset using maturity models, health checks, and flow metrics.
• Lean Six Sigma Green Belt preferred.
• Design Thinking experience is an advantage.

Soft Skills

• Servant leadership mindset and strong coaching presence.
• Excellent facilitation and communication skills.
• High emotional intelligence and empathy; adaptable coaching style.
• Constructive conflict resolution and mediation capabilities.
• Strategic thinking aligned with enterprise goals and value streams.
• Resilience, adaptability, and strong change leadership skills.
• Demonstrated growth mindset and self-awareness.

2. IT Area Strategy Facilitation

• Plan and facilitate scaled agile ceremonies (PI Planning, IT Area Syncs, System/Squad Demos).
• Track and escalate dependencies, risks, and impediments at IT Area level.
• Guide and support Communities of Practice and alignment structures across domains.
• Ensure clarity and synchronization across roles, processes, and delivery rhythms.

3. Cross-Squad Coordination & Flow Optimization

• Identify and resolve systemic blockers across squads with Product Area Leads, Tech Area Leads, POs, and Release Manager.
• Improve delivery flow using cycle time, throughput, WIP limits, and related metrics.
• Facilitate cross-squad retrospectives and improvement workshops.
• Support the Release Manager in aligning release cadences with capacity and business priorities.
• Drive alignment across squads to ensure coherent delivery and predictable outcomes.

4. Daily Operational Excellence

• Facilitate core agile ceremonies (stand-ups, sprint planning, refinement, reviews).
• Coach Product Owners on backlog readiness, prioritization, story quality, and acceptance criteria.
• Proactively remove impediments by engaging with stakeholders and resolving blockers just-in-time.
• Monitor flow metrics and WIP limits to maintain a healthy, sustainable delivery cadence.
• Support squads in breaking down initiatives into smaller, value-driven epics.

5. Transparency & Stakeholder Engagement

• Ensure visibility of progress through dashboards, metrics, and visual management tools.
• Coach teams on communicating risks, progress, and improvement efforts.
• Enable alignment between business goals and delivery execution through structured ceremonies and coaching.
• Support definition and tracking of organizational OKRs and help squads understand how their work connects to KPIs.

6. Continuous Improvement & Learning Culture

• Lead implementation of Agile and Continuous Improvement frameworks across squads.
• Guide improvement actions and track their impact using measurable outcomes.
• Build skill development backlogs with role leaders to increase capability and throughput.
• Promote a culture of autonomy, accountability, collaboration, and continuous learning.
• Apply Lean techniques and data-driven insights (velocity, lead time, predictability) to identify improvement opportunities.
• Deliver internal training programs, workshops, and webinars.

7. Squad Maturity Growth & Visible Value Creation

• Drive measurable improvement in squad maturity levels, using structured assessment models and growth plans.
• Provide hands-on coaching that delivers visible, traceable value—improving backlog quality, predictability, flow stability, and delivery performance.
• Collaborate with Product Owners, Tech Leads, and Chapter Leads to strengthen team capability and autonomy.
• Demonstrate coaching impact through data and outcomes: maturity progression, cycle time reduction, improved throughput, or enhanced cross-team collaboration.
• Enable squads to become increasingly self-sufficient and empowered, progressing toward high-performance maturity levels.

Technical Skills

• Deep expertise in Scrum, Kanban, SAFe, and Lean principles, with proven experience scaling agile practices.
• Hands-on experience applying scaled agile frameworks at organizational level.
• Strong backlog management coaching (refinement, prioritization, story slicing).
• Advanced use of Azure DevOps or Jira for metrics, flow analysis, and performance trends.
• Strong dependency and risk management capabilities.
• Experience with release coordination and working with Release Managers.
• Proficiency with digital facilitation tools (Mural, Miro, Conceptboard, AI enablers).
• Data-driven mindset using maturity models, health checks, and flow metrics.
• Lean Six Sigma Green Belt preferred.
• Design Thinking experience is an advantage.

Soft Skills

• Servant leadership mindset and strong coaching presence.
• Excellent facilitation and communication skills.
• High emotional intelligence and empathy; adaptable coaching style.
• Constructive conflict resolution and mediation capabilities.
• Strategic thinking aligned with enterprise goals and value streams.
• Resilience, adaptability, and strong change leadership skills.
• Demonstrated growth mindset and self-awareness.