Company Description

Palace Hotel & Spa is a hospitality destination offering guests a combination of comfortable accommodations, spa services, and dining experiences. Located in the District of Mitrovica, Kosovo, the hotel serves both leisure and business travelers seeking a relaxing and convenient stay. The team focuses on providing attentive service, maintaining high standards of cleanliness, and creating a welcoming environment. Palace Hotel & Spa continues to grow its reputation by delivering consistent guest satisfaction and developing long-term relationships with individual and corporate clients.

Role Description

The Sales Manager is a full-time, on-site role based at Palace Hotel & Spa in the District of Mitrovica, Kosovo. This role is responsible for generating new business, managing existing client relationships, and maximizing room, spa, event, and restaurant revenue through proactive sales activities. Day-to-day tasks include identifying and contacting potential corporate and leisure clients, preparing proposals and contracts, conducting site visits, and negotiating rates and packages. The role also involves monitoring market trends, building local partnerships, maintaining accurate sales records, and preparing regular performance reports for hotel leadership.

Qualifications

• Experience in hotel or hospitality sales, with proven ability to manage accounts and drive revenue growth.
• Strong skills in client relationship management, negotiation, and customer service.
• Ability to develop and implement sales plans, including setting targets, tracking performance, and adjusting strategies.
• Solid communication and presentation skills, with the ability to interact confidently with individual and corporate clients.
• Good organizational and time-management skills, including handling multiple inquiries and priorities effectively.
• Proficiency with common office software and hotel sales or reservation systems (e.g., CRM tools, PMS), or willingness to learn.
• Knowledge of the local market in Mitrovica and broader Kosovo, or interest in developing this understanding.
• Fluency in spoken and written English; knowledge of local languages is an advantage.
• Previous experience in a hotel, spa, or tourism environment is highly beneficial.
• Relevant education in Business, Hospitality Management, Marketing, or a related field, or equivalent practical experience.

Company Description

Palace Hotel & Spa is a hospitality destination offering guests a combination of comfortable accommodations, spa services, and dining experiences. Located in the District of Mitrovica, Kosovo, the hotel serves both leisure and business travelers seeking a relaxing and convenient stay. The team focuses on providing attentive service, maintaining high standards of cleanliness, and creating a welcoming environment. Palace Hotel & Spa continues to grow its reputation by delivering consistent guest satisfaction and developing long-term relationships with individual and corporate clients.

Role Description

The Sales Manager is a full-time, on-site role based at Palace Hotel & Spa in the District of Mitrovica, Kosovo. This role is responsible for generating new business, managing existing client relationships, and maximizing room, spa, event, and restaurant revenue through proactive sales activities. Day-to-day tasks include identifying and contacting potential corporate and leisure clients, preparing proposals and contracts, conducting site visits, and negotiating rates and packages. The role also involves monitoring market trends, building local partnerships, maintaining accurate sales records, and preparing regular performance reports for hotel leadership.

Qualifications

• Experience in hotel or hospitality sales, with proven ability to manage accounts and drive revenue growth.
• Strong skills in client relationship management, negotiation, and customer service.
• Ability to develop and implement sales plans, including setting targets, tracking performance, and adjusting strategies.
• Solid communication and presentation skills, with the ability to interact confidently with individual and corporate clients.
• Good organizational and time-management skills, including handling multiple inquiries and priorities effectively.
• Proficiency with common office software and hotel sales or reservation systems (e.g., CRM tools, PMS), or willingness to learn.
• Knowledge of the local market in Mitrovica and broader Kosovo, or interest in developing this understanding.
• Fluency in spoken and written English; knowledge of local languages is an advantage.
• Previous experience in a hotel, spa, or tourism environment is highly beneficial.
• Relevant education in Business, Hospitality Management, Marketing, or a related field, or equivalent practical experience.