Your new role

NFON is seeking a Solution Architect (all genders) to contribute to the development of its cloud-based business telephony platform. The position sits within an open and agile team environment where technical know-how and new ideas are valued, and it offers ownership of impactful initiatives in a fast-changing industry.

In this role, you will turn business needs and strategic goals into solutions that are technically viable, scalable, and sustainable over time. The position works across several systems and teams, with responsibility for maintaining architectural alignment, validating technical feasibility, and helping deliver complex projects successfully.

The work you‘ll do

• Create, structure, and steer scalable solutions that span multiple functions for the cloud telephony platform, including defining system ownership, boundaries, interactions, and delivery methods.
• Partner with stakeholders to clarify objectives, requirements, limitations, and strategic priorities while preserving architectural alignment across the platform.
• Detect technical risks, open questions, and dependencies, and use prototypes or feasibility assessments when needed.
• Break initiatives into work packages and contribute to effort estimates, roadmap timing, milestone planning, and technical choices.
• Serve as the technical lead during implementation by coordinating stakeholders and helping teams address architecture-related issues.
• Keep solutions maintainable and scalable while supporting the long-term development and modernization of the platform.
• Contribute to strategic engineering work by advancing architectural enhancements, technical modernization, and durable long-range solutions.

The qualifications you need

• A solid technical background, preferably supported by practical experience as a software developer.
• Strong knowledge of software architecture and system integration.
• Knowledge of internet-based voice communication systems and telephony protocols is considered an advantage, such as cloud-based telephony and digital voice technologies.
• Experience in agile settings, together with a collaborative and solution-oriented mindset; prior work as a Product Owner is an added benefit.
• Very good communication and teamwork abilities, with ease in handling both technical and non-technical conversations across teams.
• A well-organized and proactive way of working, along with real interest in solving different kinds of challenges.
• Experience with project management and documentation tools like Jira and Confluence, or comparable platforms.
• Fluency in English; German is beneficial but not required.

What we can offer you

• A fair and appropriate salary.
• Extensive health insurance for you and your family.
• Professional and confidential mental health assistance provided through OpenUp.
• 22 vacation days, which is above the legally required minimum.
• The possibility to work from home for up to 2 days each week.
• The opportunity to work remotely from any location for up to 20 days annually.
• A comfortable and modern office with high-quality hardware.
• Freedom to choose between a Windows Laptop and a MacBook.
• Coverage of e-learning course costs to support professional growth.
• Organic fruit baskets, a smoothie bar, good coffee, mate, and additional refreshments.
• A "Certified Family Friendly" workplace that supports balance between work, family, and personal life.
• An agile organization in which your ideas are valued and you can take ownership.

About us

NFON who?

NFON is a leading European provider of integrated business communication, with a focus on AI-based applications, and operates as a licensed telecoms company in 15 European countries. Since 2019, the company has been listed in the Prime Standard segment of the Frankfurt Stock Exchange, runs nine branch operations, and collaborates with more than 3,000 partners. Each day, it supports around 55,000 business customers across Europe with intuitive communication solutions designed to improve efficiency and flexibility.

What we do…

As a long-term partner for small and medium-sized businesses, NFON combines technological innovation with business communication solutions that are efficient and easy to use. Through AI-based technologies and operational excellence, the company helps organizations make full use of artificial intelligence for improved processes, more accurate customer interactions, and fresh growth potential. Its core product, the smart cloud communications platform, delivers uncomplicated voice calls, straightforward video conferencing, and smooth integration with CRM and collaboration tools for small and medium-sized companies. All NFON cloud services run in certified data centres in Germany, and 100% of their energy demand is covered by renewable sources.

How & why we do it

NFON’s vision is to rethink business communication, inspire people, and connect them so they can grow together in a sustainable way. To achieve this, the company relies on innovative ideas and on people who take action and stay resilient when challenges arise. Respect is presented as the basis of everything the company does, whether in relation to employees, partners, or customers. The company values commitment, listens to differing viewpoints, and emphasizes that while personal goals matter, overall team success is what counts most. Teamwork and learning from one another are central to the way NFON operates.

Diversity is at our core.