Your new role
As an AI Consultant Engineer (all genders), you will become part of a highly qualified AI & Innovation team, reporting directly to the Executive Vice President of AI & Innovation. We are united by deep technical expertise, a shared understanding of innovative solutions, and close, collaborative partnerships – both internally and externally.
We work with openness, transparency, and a clear focus on customer success. We value team spirit, mutual support, and respectful, fair collaboration. Your success stems not only from technical expertise and on-time delivery, but also from your contribution to this team culture – because with us, the best solutions are created together.
You will play a key role in the technical consulting and development of customized GenAI, chatbot, and voicebot solutions, ensuring seamless integration into existing systems. Furthermore, you will train users, manage critical phases such as hypercare, and actively contribute your technical expertise to complex client projects.
The work you'll do
- Together with our customers, you will analyze their requirements and develop suitable AI-based chatbot and voicebot solutions.
- Your excellent Python programming skills – ideally complemented by JavaScript – as well as your experience with software development processes (e.g. Agile, Scrum) will help you with the technical implementation.
- You use Prompt Engineering to make our solutions smarter and more efficient.
- You integrate the customized applications into the customers' existing system landscapes – e.g., CRM, ERP or contact center systems – using APIs for this purpose (e.g., integration of external providers).
- You conduct workshops and training sessions and accompany projects from concept to go-live, as well as providing support in troubleshooting complex support cases.
- As the primary contact person for your client projects, you will work closely with internal and international teams, document your work thoroughly, and advise your clients on complex issues.
The qualifications you need
- You have a degree in computer science, ideally with a focus on artificial intelligence (AI). Alternatively, you possess a comparable qualification or relevant experience.
- You are proficient in programming in Python, ideally also in JavaScript, and have a solid understanding of modern AI topics (LLMs, function calling, RAG, Text-to-Speech, Speech-to-Text).
- You have experience in technical customer support and possess strong consulting skills.
- You have knowledge of modern software development processes and tools, including Git, debugging, testing and documentation.
- You use Prompt Engineering to improve the efficiency and accuracy of AI-powered applications.
- You work in a structured manner, analyze customer requirements in a solution-oriented way, and advise your customers in a partnership-like manner on equal terms.
- You communicate confidently in German (C1 or native speaker level) and English.
- Knowledge in the field of telecommunications (e.g., PBX, contact center systems, UCaaS, SIP, VoIP, NGN) is an advantage.
What we can offer you
- Enjoy a fair and reasonable salary
- Comprehensive health insurance coverage for you and your family
- Benefit from 22 vacation days – more than the legally required standard.
- The option to work from home up to 2 days per week
- Work remotely from anywhere for up to 20 days per year.
- Work in a comfortable, modern office with high-quality hardware
- Choose your preferred work device – Mac or Windows
- We cover the costs of e-learning courses to support your professional development.
- We are certified as a "family-friendly company" and support a healthy balance between work, family and private life.
- Be part of an agile organization where your ideas count and you have the opportunity to take on responsibility.
Your new role
As an AI Consultant Engineer (all genders), you will become part of a highly qualified AI & Innovation team, reporting directly to the Executive Vice President of AI & Innovation. We are united by deep technical expertise, a shared understanding of innovative solutions, and close, collaborative partnerships – both internally and externally.
We work with openness, transparency, and a clear focus on customer success. We value team spirit, mutual support, and respectful, fair collaboration. Your success stems not only from technical expertise and on-time delivery, but also from your contribution to this team culture – because with us, the best solutions are created together.
You will play a key role in the technical consulting and development of customized GenAI, chatbot, and voicebot solutions, ensuring seamless integration into existing systems. Furthermore, you will train users, manage critical phases such as hypercare, and actively contribute your technical expertise to complex client projects.
The work you'll do
- Together with our customers, you will analyze their requirements and develop suitable AI-based chatbot and voicebot solutions.
- Your excellent Python programming skills – ideally complemented by JavaScript – as well as your experience with software development processes (e.g. Agile, Scrum) will help you with the technical implementation.
- You use Prompt Engineering to make our solutions smarter and more efficient.
- You integrate the customized applications into the customers' existing system landscapes – e.g., CRM, ERP or contact center systems – using APIs for this purpose (e.g., integration of external providers).
- You conduct workshops and training sessions and accompany projects from concept to go-live, as well as providing support in troubleshooting complex support cases.
- As the primary contact person for your client projects, you will work closely with internal and international teams, document your work thoroughly, and advise your clients on complex issues.
The qualifications you need
- You have a degree in computer science, ideally with a focus on artificial intelligence (AI). Alternatively, you possess a comparable qualification or relevant experience.
- You are proficient in programming in Python, ideally also in JavaScript, and have a solid understanding of modern AI topics (LLMs, function calling, RAG, Text-to-Speech, Speech-to-Text).
- You have experience in technical customer support and possess strong consulting skills.
- You have knowledge of modern software development processes and tools, including Git, debugging, testing and documentation.
- You use Prompt Engineering to improve the efficiency and accuracy of AI-powered applications.
- You work in a structured manner, analyze customer requirements in a solution-oriented way, and advise your customers in a partnership-like manner on equal terms.
- You communicate confidently in German (C1 or native speaker level) and English.
- Knowledge in the field of telecommunications (e.g., PBX, contact center systems, UCaaS, SIP, VoIP, NGN) is an advantage.
What we can offer you
- Enjoy a fair and reasonable salary
- Comprehensive health insurance coverage for you and your family
- Benefit from 22 vacation days – more than the legally required standard.
- The option to work from home up to 2 days per week
- Work remotely from anywhere for up to 20 days per year.
- Work in a comfortable, modern office with high-quality hardware
- Choose your preferred work device – Mac or Windows
- We cover the costs of e-learning courses to support your professional development.
- We are certified as a "family-friendly company" and support a healthy balance between work, family and private life.
- Be part of an agile organization where your ideas count and you have the opportunity to take on responsibility.
