We are looking for a proactive, detail-oriented Responsible Gambling, Anti-Money Laundering (AML) & Compliance Executive to join our growing Compliance team.
The successful candidate will play an important role in ensuring that our online gambling operations meet UK Gambling Commission (UKGC) regulatory requirements, while promoting safer gambling, identifying financial crime risks and protecting our customers.
This is a varied role covering Responsible Gambling (RG), AML, Know Your Customer (KYC) and wider regulatory compliance. You will work closely with the Compliance team, Customer Support and other operational departments to ensure that regulatory obligations are consistently met.
Key Responsibilities
Responsible Gambling (RG)
Monitor customer gambling activity and identify potential indicators of gambling-related harm.
Review customer accounts following responsible gambling alerts and behavioural triggers.
Conduct customer interactions via telephone, email and other communication channels to assess gambling behaviour and affordability.
Apply appropriate safer gambling measures, including deposit limits, account restrictions and escalations where necessary.
Maintain accurate and detailed records of customer interactions, assessments and decisions.
Support the ongoing development and improvement of responsible gambling processes.
Anti-Money Laundering (AML) & KYC
Review customer accounts for potential money laundering, terrorist financing and other financial crime risks.
Conduct customer due diligence (CDD) and enhanced due diligence (EDD) assessments.
Review Source of Funds (SOF) and Source of Wealth (SOW) documentation.
Monitor customer transactions and investigate unusual or suspicious activity.
Carry out open-source checks and customer risk assessments.
Identify and escalate potential suspicious activity to the Money Laundering Reporting Officer (MLRO).
Ensure accurate record-keeping in accordance with AML regulatory requirements and internal policies.
Regulatory Compliance
Support compliance with UK Gambling Commission Licence Conditions and Codes of Practice (LCCP).
Assist with customer complaints, regulatory enquiries and internal investigations.
Conduct quality assurance reviews of customer accounts and compliance decisions.
Identify potential regulatory breaches, operational weaknesses and areas for improvement.
Assist with the preparation of compliance reports, audits and management information.
Work collaboratively with other departments to maintain high standards of regulatory compliance.
Stay informed of relevant regulatory developments and changes within the UK gambling industry.
Skills & Experience
Essential:
Experience in iGaming
Strong attention to detail and analytical skills.
Excellent written and verbal communication skills.
Ability to make sound, evidence-based decisions.
Strong organisational skills and ability to manage competing priorities.
A professional, empathetic approach when dealing with sensitive customer situations.
Good working knowledge of Microsoft Excel, Word and other standard office applications.
Ability to work independently and as part of a team.
Desirable:
Previous experience in Responsible Gambling, AML, KYC or regulatory compliance.
Experience working within the online gambling or sports betting industry.
Understanding of UKGC regulations and the LCCP.
Experience reviewing customer transactions, affordability indicators and SOF documentation.
Familiarity with responsible gambling monitoring systems and customer risk assessments.
Relevant compliance, AML or safer gambling qualifications.
What We Offer
Competitive salary based on experience.
Opportunities for professional development and progression within Compliance.
Training and support across Responsible Gambling, AML and regulatory compliance.
The opportunity to work within a growing and dynamic online gambling business.
A collaborative and supportive working environment.
About the Role
We are looking for a proactive, detail-oriented Responsible Gambling, Anti-Money Laundering (AML) & Compliance Executive to join our growing Compliance team.
The successful candidate will play an important role in ensuring that our online gambling operations meet UK Gambling Commission (UKGC) regulatory requirements, while promoting safer gambling, identifying financial crime risks and protecting our customers.
This is a varied role covering Responsible Gambling (RG), AML, Know Your Customer (KYC) and wider regulatory compliance. You will work closely with the Compliance team, Customer Support and other operational departments to ensure that regulatory obligations are consistently met.
Key Responsibilities
Responsible Gambling (RG)
Monitor customer gambling activity and identify potential indicators of gambling-related harm.
Review customer accounts following responsible gambling alerts and behavioural triggers.
Conduct customer interactions via telephone, email and other communication channels to assess gambling behaviour and affordability.
