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Ensure Outstanding Customer Outcomes

• Ensure every partner-led engagement has a clear scope, measurable success criteria, and a smooth handoff to the Customer Success Manager.
• Proactively identify, escalate, and resolve delivery risks before they impact customer relationships or project outcomes.
• Capture and share learnings from workshops, hackathons, and staff augmentation engagements to continuously refine and scale the delivery model.

Requirements

Must-have

• Partner Delivery Experience: You have 5+ years of experience in partner delivery, professional services operations, or vendor/subcontractor management within a software or technology company.
• Commercial & Contract Management: You’re experienced in drafting, negotiating, and managing SOWs, subcontracting agreements, and commercial frameworks with services partners or systems integrators.
• Performance & Governance: You know how to build meaningful KPIs and SLAs, establish partner governance processes, and use performance data to drive accountability and continuous improvement.
• Cross-functional Collaboration: You’re confident navigating competing priorities and working effectively with Legal, Finance, Sales, Customer Success, and Partnerships teams.
• Operational Excellence: You’re highly organized, detail-oriented, and comfortable managing multiple partner engagements, timelines, and stakeholders simultaneously.
• Builder Mindset: You thrive in fast-moving environments where processes are still evolving, and you’re excited to build scalable systems while keeping day-to-day operations running smoothly.

Nice-to-have

• Global Partner Ecosystems: You have experience working with global systems integrators or large professional services organizations.
• Services Delivery Models: You’re familiar with staff augmentation, partner-led workshops, hackathons, or other technical services delivery models.
• Technical Understanding: You have a background in workflow automation, systems integration, low-code platforms, or related technologies.

Ensure Outstanding Customer Outcomes

• Ensure every partner-led engagement has a clear scope, measurable success criteria, and a smooth handoff to the Customer Success Manager.
• Proactively identify, escalate, and resolve delivery risks before they impact customer relationships or project outcomes.
• Capture and share learnings from workshops, hackathons, and staff augmentation engagements to continuously refine and scale the delivery model.

Requirements

Must-have

• Partner Delivery Experience: You have 5+ years of experience in partner delivery, professional services operations, or vendor/subcontractor management within a software or technology company.
• Commercial & Contract Management: You’re experienced in drafting, negotiating, and managing SOWs, subcontracting agreements, and commercial frameworks with services partners or systems integrators.
• Performance & Governance: You know how to build meaningful KPIs and SLAs, establish partner governance processes, and use performance data to drive accountability and continuous improvement.
• Cross-functional Collaboration: You’re confident navigating competing priorities and working effectively with Legal, Finance, Sales, Customer Success, and Partnerships teams.
• Operational Excellence: You’re highly organized, detail-oriented, and comfortable managing multiple partner engagements, timelines, and stakeholders simultaneously.
• Builder Mindset: You thrive in fast-moving environments where processes are still evolving, and you’re excited to build scalable systems while keeping day-to-day operations running smoothly.

Nice-to-have

• Global Partner Ecosystems: You have experience working with global systems integrators or large professional services organizations.
• Services Delivery Models: You’re familiar with staff augmentation, partner-led workshops, hackathons, or other technical services delivery models.
• Technical Understanding: You have a background in workflow automation, systems integration, low-code platforms, or related technologies.