Hardware Services Engineer

Company: MELLON Kosova

Deadline of application: 05.06.2026

MELLON Kosova, a subsidiary of Mellon Technologies and member of Mellon Group of Companies, was founded in 2013 in Prishtina. Our offering consists of specialized technological solutions and value added services to serve the increasing needs of financial institutions and organizations with strong consumer transactions business, such as Retail Banks, Public Utilities, Telecommunications Providers and large Private Companies.

Job summary:

• Responsible for supporting and maintaining electronic card acceptance machines (EFT/POS), cash dispense machines (ATMs), queuing systems, cash management machines and related equipment through field visits and laboratory repairs.
• Perform troubleshooting, repairs, and preventive maintenance, and provide product and operation training to supervisors and operators.

Field and lab activities:

• Field activities include field visits correlated with installation or maintenance activities such as troubleshooting and repairs, replacing specific spare parts (upon specific training).
• Lab repairs include laboratory correction activities to electronic or mechanical components (upon specific training).

Key responsibilities:

• Handle on-call requests for the repair of equipment due to malfunction or failure.
• Troubleshoot and repair electronic systems and subsystems within lab environment and determine when assigned equipment is unrepairable.
• Troubleshoot computer hardware problems and update software configurations from written instructions or with guidance from support personnel.
• Serve as the subject matter expert in the operation, capabilities and support of assigned electronic equipment and provide product and operation training to supervisors and operators.
• Follow maintenance procedures and ensure that parts and tools needed to support and facilitate repairs are readily available.
• Make recommendations to supervisors on ways to eliminate or ease field maintenance or operational problems.

Education/Experience:

• Expert in operation and support of electronic equipment.
• Understand usage of the digital multimeter and has know-how of soldering irons.
• Communicate effectively with peers, supervisors, operators and customers.
• Availability to work where Mellon Albania operates or to travel abroad for training purposes.
• University Degree in Engineering; Mechanical Engineering is of first preference, including electronics or relevant technical skills.
• At least 3 years work experience in conducting mechanical/technical work and repair and maintenance of equipment including electronic systems.
• English proficiency in reading, speaking and writing.
• Must have a driving license and maintain a clean driving record for purposes of insurability.

Soft Skills:

• Excellent communication skills, verbal and written.
• Customer service oriented.
• Drive for leadership and a spirit of service and dedication.
• Strong listening and problem-solving skills.
• Pro-active attitude and team oriented.

What we offer:

• Multinational working environment.
• Competitive compensation.
• A people-oriented organization which fosters professional growth.
• Continuous training and development opportunities.

Required documents:

• CV

Only the candidates selected for the interview shall be informed.