Company Description

Victoria Venture Capital sh.p.k. is an investment company based in Tirana, focusing on building and supporting innovative, growth-oriented businesses. The organization values efficiency, reliability, and high-quality service, especially in its internal and external support functions. Team members are encouraged to contribute ideas, take ownership of their work, and collaborate across departments. The company offers a professional environment with opportunities to develop skills in customer support, technology, and business operations. Joining Victoria Venture Capital sh.p.k. means working in a dynamic setting where continuous improvement and client satisfaction are key priorities.

Role Description

The Service Desk Agent German is a full-time hybrid role based in Tirana, with a mix of on-site work and the option to work from home. The role involves serving as the first point of contact for German-speaking users, handling inquiries and incidents via phone, email, and ticketing systems. Daily tasks include logging and categorizing requests, troubleshooting basic technical issues, escalating complex problems to higher-level support, and following up to ensure resolution and user satisfaction. The Service Desk Agent will document solutions, maintain accurate records, and contribute to improving support processes and knowledge bases. The role requires close collaboration with IT and operations teams to ensure timely, effective, and courteous service to all users.

Qualifications

• Strong German language skills ( at least b2 written), with good command of English for internal communication.
• Customer service and communication skills, including active listening, clear explanations, and a professional, empathetic approach.
• Basic technical proficiency with Windows, Office applications, and common business software; ability to learn new systems quickly.
• Experience with ticketing or service desk tools, including logging, tracking, and updating incidents and requests.
• Problem-solving and analytical skills, with attention to detail and accuracy in documentation.
• Ability to work in a hybrid setting in Tirana, manage time effectively, and handle multiple inquiries in a fast-paced environment.
• Prior experience in a helpdesk, call center, or IT support role is an advantage; familiarity with ITIL or similar frameworks is a plus.
• Relevant education in IT, business, or a related field is beneficial, though equivalent practical experience is also valued.

Company Description

Victoria Venture Capital sh.p.k. is an investment company based in Tirana, focusing on building and supporting innovative, growth-oriented businesses. The organization values efficiency, reliability, and high-quality service, especially in its internal and external support functions. Team members are encouraged to contribute ideas, take ownership of their work, and collaborate across departments. The company offers a professional environment with opportunities to develop skills in customer support, technology, and business operations. Joining Victoria Venture Capital sh.p.k. means working in a dynamic setting where continuous improvement and client satisfaction are key priorities.

Role Description

The Service Desk Agent German is a full-time hybrid role based in Tirana, with a mix of on-site work and the option to work from home. The role involves serving as the first point of contact for German-speaking users, handling inquiries and incidents via phone, email, and ticketing systems. Daily tasks include logging and categorizing requests, troubleshooting basic technical issues, escalating complex problems to higher-level support, and following up to ensure resolution and user satisfaction. The Service Desk Agent will document solutions, maintain accurate records, and contribute to improving support processes and knowledge bases. The role requires close collaboration with IT and operations teams to ensure timely, effective, and courteous service to all users.

Qualifications

• Strong German language skills ( at least b2 written), with good command of English for internal communication.
• Customer service and communication skills, including active listening, clear explanations, and a professional, empathetic approach.
• Basic technical proficiency with Windows, Office applications, and common business software; ability to learn new systems quickly.
• Experience with ticketing or service desk tools, including logging, tracking, and updating incidents and requests.
• Problem-solving and analytical skills, with attention to detail and accuracy in documentation.
• Ability to work in a hybrid setting in Tirana, manage time effectively, and handle multiple inquiries in a fast-paced environment.
• Prior experience in a helpdesk, call center, or IT support role is an advantage; familiarity with ITIL or similar frameworks is a plus.
• Relevant education in IT, business, or a related field is beneficial, though equivalent practical experience is also valued.