Description
We are recruiting for a customer service role that supports customers based in the United Kingdom.
This position mirrors the customer service operations we already manage internationally for a U.S.-based client. It includes responding to inbound calls, delivering customer support, assisting with appointments, and undertaking limited sales activity.
Candidate Profile
The key requirement is excellent spoken English. As candidates will speak and exchange text messages directly with British customers, they must be able to converse naturally in English while maintaining a clear, courteous, and professional telephone manner.
Duties
Preferred candidate qualifications:
- Advanced or fluent English communication skills, both spoken and written
- A minimum of 1 year in a customer-facing role, such as customer service, a call center, hospitality, hotel/reception, tourism, sales, or comparable work
- Strong communication abilities over the telephone
- A positive, professional, and empathetic approach
- Solid computer proficiency
- Capacity to learn unfamiliar systems and procedures
- Dependability and an interest in stable, long-term work
Qualifications
Key responsibilities
- Respond to incoming calls from customers in the UK.
- Interact with customers exclusively in English.
- Deliver customer assistance that is accurate and professional.
- Help customers address queries and service-related requirements.
- Manage both customer service and sales-related activities.
- Address issues where possible and escalate cases appropriately when needed.
- Keep precise records of customer interactions.
- Contact customers again when follow-up is necessary.
- Uphold a high level of professionalism and customer experience.
Work Arrangement
- Full-time employment
- 5 workdays each week
- Two weekly days off, which are not necessarily Saturday and Sunday
- Work performed on a shift schedule
- Training is paid at 100%
Compensation
Monthly pay is determined by experience and ranges from €900.00-€1500.00/per month.
Required Documents
- CV
- Available start date
- An audio file reading the specified script
Description
We are recruiting for a customer service role that supports customers based in the United Kingdom.
This position mirrors the customer service operations we already manage internationally for a U.S.-based client. It includes responding to inbound calls, delivering customer support, assisting with appointments, and undertaking limited sales activity.
Candidate Profile
The key requirement is excellent spoken English. As candidates will speak and exchange text messages directly with British customers, they must be able to converse naturally in English while maintaining a clear, courteous, and professional telephone manner.
Duties
Preferred candidate qualifications:
- Advanced or fluent English communication skills, both spoken and written
- A minimum of 1 year in a customer-facing role, such as customer service, a call center, hospitality, hotel/reception, tourism, sales, or comparable work
- Strong communication abilities over the telephone
- A positive, professional, and empathetic approach
- Solid computer proficiency
- Capacity to learn unfamiliar systems and procedures
- Dependability and an interest in stable, long-term work
Qualifications
Key responsibilities
- Respond to incoming calls from customers in the UK.
- Interact with customers exclusively in English.
- Deliver customer assistance that is accurate and professional.
- Help customers address queries and service-related requirements.
- Manage both customer service and sales-related activities.
- Address issues where possible and escalate cases appropriately when needed.
- Keep precise records of customer interactions.
- Contact customers again when follow-up is necessary.
- Uphold a high level of professionalism and customer experience.
Work Arrangement
- Full-time employment
- 5 workdays each week
- Two weekly days off, which are not necessarily Saturday and Sunday
- Work performed on a shift schedule
- Training is paid at 100%
Compensation
Monthly pay is determined by experience and ranges from €900.00-€1500.00/per month.
Required Documents
- CV
- Available start date
- An audio file reading the specified script
