InfoTelecom is a telecommunications and technology company specializing in international SMS services, messaging solutions, and business communication services.
As part of Gjonaj Group Holdings, InfoTelecom focuses on delivering quality, efficiency, and long-term business partnerships in the global telecommunications market.
About the Role:
We are seeking an experienced and results-driven Lead Generation Director to lead our customer acquisition efforts across Albania, Kosovo, and North Macedonia.
The successful candidate will be responsible for building and managing the lead generation function, developing prospecting strategies, identifying new business opportunities, and leading a team of Lead Generation Specialists. This role is critical to ensuring a strong pipeline of qualified opportunities that support the company's commercial growth objectives.
The ideal candidate combines strategic thinking with hands-on execution, has a proven track record in B2B environments, and is passionate about building high-performing teams and scalable processes.
Key Responsibilities
- Develop and execute the company's lead generation strategy across regional markets.
- Identify target industries, customer segments, and key decision-makers.
- Build and maintain a structured pipeline of qualified prospects.
- Lead, coach, and develop the Lead Generation team.
- Establish and monitor daily, weekly, and monthly performance targets.
- Ensure leads are properly researched, qualified, and transferred to the Business Development team.
- Define and maintain lead qualification criteria and Service Level Agreements (SLAs) with Business Development.
- Monitor outreach performance, response rates, meeting conversion rates, and overall lead quality.
- Oversee the implementation and maintenance of CRM processes and reporting standards.
- Collaborate closely with Marketing and Business Development to optimize customer acquisition efforts.
- Prepare regular performance and pipeline reports for senior management.
- Represent the company at relevant business events, conferences, and networking opportunities when required.****
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- Minimum of 5 years of experience in Lead Generation, Sales Development, Business Development, or a similar commercial role.
- Minimum of 2 years of experience managing teams.
- Strong understanding of B2B prospecting and customer acquisition strategies.
- Experience using CRM platforms, LinkedIn Sales Navigator, and outreach tools.
- Excellent leadership, communication, and organizational skills.
- Strong analytical and problem-solving abilities.
- Professional proficiency in Albanian and English; additional languages are considered an advantage
Preferred Qualifications
- Experience in telecommunications, SaaS, fintech, technology, or digital services.
- Experience working across multiple international or regional markets.
- Familiarity with account-based marketing and multi-channel outreach strategies.
- Previous experience building or scaling lead generation functions.****
What We Offer
- Opportunity to lead a strategic and growing business function.
- Exposure to regional markets and international business opportunities.
- Professional development and career growth opportunities.
- Competitive compensation and performance-based incentives.
- A collaborative and dynamic working environment.
InfoTelecom is a telecommunications and technology company specializing in international SMS services, messaging solutions, and business communication services.
As part of Gjonaj Group Holdings, InfoTelecom focuses on delivering quality, efficiency, and long-term business partnerships in the global telecommunications market.
About the Role:
We are seeking an experienced and results-driven Lead Generation Director to lead our customer acquisition efforts across Albania, Kosovo, and North Macedonia.
The successful candidate will be responsible for building and managing the lead generation function, developing prospecting strategies, identifying new business opportunities, and leading a team of Lead Generation Specialists. This role is critical to ensuring a strong pipeline of qualified opportunities that support the company's commercial growth objectives.
The ideal candidate combines strategic thinking with hands-on execution, has a proven track record in B2B environments, and is passionate about building high-performing teams and scalable processes.
Key Responsibilities
- Develop and execute the company's lead generation strategy across regional markets.
- Identify target industries, customer segments, and key decision-makers.
- Build and maintain a structured pipeline of qualified prospects.
- Lead, coach, and develop the Lead Generation team.
- Establish and monitor daily, weekly, and monthly performance targets.
- Ensure leads are properly researched, qualified, and transferred to the Business Development team.
- Define and maintain lead qualification criteria and Service Level Agreements (SLAs) with Business Development.
- Monitor outreach performance, response rates, meeting conversion rates, and overall lead quality.
- Oversee the implementation and maintenance of CRM processes and reporting standards.
- Collaborate closely with Marketing and Business Development to optimize customer acquisition efforts.
- Prepare regular performance and pipeline reports for senior management.
- Represent the company at relevant business events, conferences, and networking opportunities when required.****
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Management, or a related field.
- Minimum of 5 years of experience in Lead Generation, Sales Development, Business Development, or a similar commercial role.
- Minimum of 2 years of experience managing teams.
- Strong understanding of B2B prospecting and customer acquisition strategies.
- Experience using CRM platforms, LinkedIn Sales Navigator, and outreach tools.
- Excellent leadership, communication, and organizational skills.
- Strong analytical and problem-solving abilities.
- Professional proficiency in Albanian and English; additional languages are considered an advantage
Preferred Qualifications
- Experience in telecommunications, SaaS, fintech, technology, or digital services.
- Experience working across multiple international or regional markets.
- Familiarity with account-based marketing and multi-channel outreach strategies.
- Previous experience building or scaling lead generation functions.****
What We Offer
- Opportunity to lead a strategic and growing business function.
- Exposure to regional markets and international business opportunities.
- Professional development and career growth opportunities.
- Competitive compensation and performance-based incentives.
- A collaborative and dynamic working environment.
