ROLE DESCRIPTION
IT Support
Department: Based within IT Support / Information Technology
Reporting line: Reports to the IT Manager
Employment arrangement: A permanent, full-time position
Work location: 2 days in Ferizaj and 3 days working remotely.
ABOUT High Voltage Engineering sh.p.k
High Voltage Engineering sh.p.k specialises in engineering and project execution for energy and utilities clients throughout Europe. Our technical expertise covers every stage of high voltage infrastructure projects, helping clients carry out complex, safety-critical activities in line with the highest industry standards.
POSITION SUMMARY
We seek a motivated IT Support & Administrative Specialist to keep the company's technology systems running reliably each day. The position covers employee email account administration, technical assistance for Windows operating systems and the Microsoft Office suite, and support for HR/Management in preparing and publishing job descriptions on online platforms.
MAIN RESPONSIBILITIES
- Email Account Administration
- Set up, configure, and administer company email accounts when employees join or leave the organisation.
- Maintain email distribution groups, user access rights, and basic filters for spam and security.
- Investigate and fix email synchronisation problems on desktop computers, mobile phones, and tablets.
- Support for Windows & Microsoft Office
- Set up, activate, and configure Microsoft Office packages for employees, including Word, Excel, Outlook, Teams, and other applications.
- Deliver desktop and helpdesk assistance to staff experiencing technical problems or difficulties using everyday software.
- Identify and correct routine Windows operating system faults, software malfunctions, and problems with updates.
- Administrative & Recruitment Assistance (HR/IT)
- Work with management to organise and write professional, clearly structured Job Descriptions.
- Post, maintain, and track vacancies on online recruitment portals, social channels, or the company website.
Required Qualifications & Capabilities
- Demonstrated experience administering email platforms such as Microsoft 365, Google Workspace, or cPanel.
- Solid hands-on understanding of Windows OS and Microsoft Office.
- Excellent ability to troubleshoot problems and assist users.
- Strong writing abilities for preparing technical and administrative material.
CANDIDATE REQUIREMENTS
- Educational Background & Experience
- Education: Candidates must have a high school diploma or a degree/diploma in Computer Science, Information Technology, or a related discipline.
- Experience: Demonstrated practical experience in technical support, in a position such as IT Support, Helpdesk Technician, or System Administrator Assistant, is required.
- Technical Capabilities
- Email Administration: Hands-on experience setting up, configuring, and maintaining corporate email accounts through platforms such as Microsoft 365, Google Workspace, or cPanel/webmail.
- Operating System Knowledge: Strong ability to configure, update, and troubleshoot Windows OS.
- Microsoft Office Applications: Competence in installation and activation, together with user support for Word, Excel, Outlook, Teams, and related Office applications.
- Technical Problem Resolution: Ability to efficiently identify and fix everyday issues involving software, applications, and basic tools used by employees.
- Administrative & Written Communication Abilities
- Written Content Preparation: Strong writing skills and the ability to organise and produce clear, professional Job Descriptions.
- Digital Vacancy Publishing: Familiarity with posting and maintaining job advertisements through online recruitment portals, social channels, or company websites.
- Interpersonal Skills & Personal Qualities
- User-Focused Assistance: A patient, professional manner when helping colleagues overcome technical problems.
- Analytical Problem-Solving: A systematic method for recognising, diagnosing, and correcting technical faults.
- Organisation & Discretion: Strong organisational abilities and a high degree of discretion when managing employee email access, credentials, and internal administrative records.
BENEFITS WE PROVIDE
Competitive Pay: An attractive salary package aligned with your experience and skills.
Flexible Work Arrangements: Hybrid / Remote options that support a strong balance between work and personal life.
Career Development: The opportunity to broaden your IT capabilities, gain familiarity with new administrative tools, and progress within the company.
Up-to-Date Working Environment: A supportive team, modern equipment, and software tools that help you work effectively.
Varied Duties: Technical support, system setup, and recruitment assistance combine to create a role with day-to-day variety.
Paid Leave: A generous annual leave entitlement along with company holidays.
Required documents
- A CV.
- A brief cover letter.
ROLE DESCRIPTION
IT Support
Department: Based within IT Support / Information Technology
Reporting line: Reports to the IT Manager
Employment arrangement: A permanent, full-time position
Work location: 2 days in Ferizaj and 3 days working remotely.
ABOUT High Voltage Engineering sh.p.k
High Voltage Engineering sh.p.k specialises in engineering and project execution for energy and utilities clients throughout Europe. Our technical expertise covers every stage of high voltage infrastructure projects, helping clients carry out complex, safety-critical activities in line with the highest industry standards.
POSITION SUMMARY
We seek a motivated IT Support & Administrative Specialist to keep the company's technology systems running reliably each day. The position covers employee email account administration, technical assistance for Windows operating systems and the Microsoft Office suite, and support for HR/Management in preparing and publishing job descriptions on online platforms.
MAIN RESPONSIBILITIES
- Email Account Administration
- Set up, configure, and administer company email accounts when employees join or leave the organisation.
- Maintain email distribution groups, user access rights, and basic filters for spam and security.
- Investigate and fix email synchronisation problems on desktop computers, mobile phones, and tablets.
- Support for Windows & Microsoft Office
- Set up, activate, and configure Microsoft Office packages for employees, including Word, Excel, Outlook, Teams, and other applications.
- Deliver desktop and helpdesk assistance to staff experiencing technical problems or difficulties using everyday software.
- Identify and correct routine Windows operating system faults, software malfunctions, and problems with updates.
- Administrative & Recruitment Assistance (HR/IT)
- Work with management to organise and write professional, clearly structured Job Descriptions.
- Post, maintain, and track vacancies on online recruitment portals, social channels, or the company website.
Required Qualifications & Capabilities
- Demonstrated experience administering email platforms such as Microsoft 365, Google Workspace, or cPanel.
- Solid hands-on understanding of Windows OS and Microsoft Office.
- Excellent ability to troubleshoot problems and assist users.
- Strong writing abilities for preparing technical and administrative material.
CANDIDATE REQUIREMENTS
- Educational Background & Experience
- Education: Candidates must have a high school diploma or a degree/diploma in Computer Science, Information Technology, or a related discipline.
- Experience: Demonstrated practical experience in technical support, in a position such as IT Support, Helpdesk Technician, or System Administrator Assistant, is required.
- Technical Capabilities
- Email Administration: Hands-on experience setting up, configuring, and maintaining corporate email accounts through platforms such as Microsoft 365, Google Workspace, or cPanel/webmail.
- Operating System Knowledge: Strong ability to configure, update, and troubleshoot Windows OS.
- Microsoft Office Applications: Competence in installation and activation, together with user support for Word, Excel, Outlook, Teams, and related Office applications.
- Technical Problem Resolution: Ability to efficiently identify and fix everyday issues involving software, applications, and basic tools used by employees.
- Administrative & Written Communication Abilities
- Written Content Preparation: Strong writing skills and the ability to organise and produce clear, professional Job Descriptions.
- Digital Vacancy Publishing: Familiarity with posting and maintaining job advertisements through online recruitment portals, social channels, or company websites.
- Interpersonal Skills & Personal Qualities
- User-Focused Assistance: A patient, professional manner when helping colleagues overcome technical problems.
- Analytical Problem-Solving: A systematic method for recognising, diagnosing, and correcting technical faults.
- Organisation & Discretion: Strong organisational abilities and a high degree of discretion when managing employee email access, credentials, and internal administrative records.
BENEFITS WE PROVIDE
Competitive Pay: An attractive salary package aligned with your experience and skills.
Flexible Work Arrangements: Hybrid / Remote options that support a strong balance between work and personal life.
Career Development: The opportunity to broaden your IT capabilities, gain familiarity with new administrative tools, and progress within the company.
Up-to-Date Working Environment: A supportive team, modern equipment, and software tools that help you work effectively.
Varied Duties: Technical support, system setup, and recruitment assistance combine to create a role with day-to-day variety.
Paid Leave: A generous annual leave entitlement along with company holidays.
Required documents
- A CV.
- A brief cover letter.
