Bukuri & WellnessPrishtinë3 ditë më parëFull Time
JOB DESCRIPTION
Hilton is a leading global hospitality company with a portfolio of 26 world-class brands comprising over 9,000 properties in 141 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 team members around the world.
Hilton Prishtina will be opening soon in Kosovo, bringing one of the world’s most respected hospitality brands to the market. As part of this exciting pre-opening phase, Hilton Prishtina is seeking motivated, professional, and service-oriented individuals to deliver exceptional guest experiences and thrive in a dynamic, team-focused environment.
The Therapist administers professional treatments such as body therapy, face therapy and nail therapy to guests. The role possesses excellent communication skills and up sells treatment and products with strong treatment and product knowledge.
What will I be doing?
As the Therapist, you will be responsible for performing the following tasks to the highest standards:
- Adhere to the customer-first purpose and promptly attend to customers’ needs.
- Communicate well with guests and colleagues.
- Be a positive influence, responsible and proactive in solving problems.
- Flexible and responsive to changes in work requirements.
- Be a good team player, helping team members achieve team goals.
- Advise on departmental operating procedures and improvement of environmental facilities, etc.
- Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
- Greet all guests with a warm, friendly and sincere smile.
- Communicate with guests to understand their feedback and provide professional service to them.
- Able to understand guests’ requests and communicate with superiors promptly.
- Adhere to Hilton service standards and service quality reviews.
- Assist in department training for new employees.
- Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently.
- Maintain a high level of cleanliness in the work area.
- Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory.
- Receive products when they arrive.
- Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services.
- Maximize the use of massage rooms, cleaning the rooms and used towels after each massage.
- Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation.