Teknologji Informacioni (IT)Tiranë3 ditë më parëFull Time
For one of our projects, Evolutivo is looking for an Endpoint Systems Engineer (L2) to join a structured and collaborative global IT environment.
The selected candidate will be responsible for providing Level 2 technical support and administration for corporate endpoints, with a strong focus on Microsoft Intune, SCCM/MECM, Windows environments, endpoint security, software deployment, operating system management, and device configuration.
The role will involve supporting business application users with workplace and endpoint-related incidents, ensuring efficient incident resolution while maintaining company standards for security, compliance, and standardization.
The position will also contribute to ongoing IT transformation and workplace modernization projects, working closely with global IT teams.
Work mode: Remote
Contract: Freelance
Workload: Full-time
Experience required: At least 24 months of documented experience in Endpoint Engineering / EUC / Workplace Engineering / L2 Support
Job scope
The scope covers the corporate endpoint environment, including Microsoft Intune, Entra ID/Azure, SCCM/MECM and managed Windows devices.
The primary focus of the role will be providing Level 2 support for Business Application User incidents related to workplace technologies and endpoints, with approximately 90% of the time dedicated to operational support.
The remaining time will be dedicated to collaboration with colleagues on transformation, modernization, and endpoint management projects.
Key responsibilities
- Provide Level 2 technical support for endpoint-related incidents and service requests.
- Troubleshoot and resolve hardware and software issues across Windows, iOS, and Android devices.
- Administer and manage Microsoft Intune, including device management, configuration profiles, security policies, compliance policies, and Windows Autopilot.
- Administer SCCM/MECM environments, including operating system deployment, software deployment, configuration, and reporting.
- Deploy and manage Windows operating system security patches, updates, and version upgrades using SCCM and Intune.
- Develop, test, package, and deploy enterprise software applications, including non-Microsoft applications.
- Build and maintain Microsoft Windows OS images for corporate deployment.
- Manage hardware drivers and driver packages as part of Windows imaging and deployment processes.
- Support and manage devices from manufacturers such as Dell, Lenovo, and HP.