BuildOps Dispatch Coordinator
We're looking for an experienced BuildOps Dispatch Coordinator to coordinate and dispatch commercial HVAC, refrigeration, electrical, and plumbing service technicians. The ideal candidate has hands-on experience with BuildOps, thrives in a fast-paced environment, and can effectively manage both emergency and scheduled service operations in a 24/7 setting.
Responsibilities
- Dispatch and schedule field technicians using BuildOps.
- Coordinate emergency service calls and preventive maintenance appointments.
- Monitor technician routes, job status, and completion times.
- Update work orders, service notes, and customer records within BuildOps.
- Communicate with customers regarding technician ETA, scheduling, and service updates.
- Coordinate closely with field technicians to ensure efficient job execution.
- Prioritize urgent service requests while optimizing technician schedules.
- Maintain accurate dispatch logs and ensure timely follow-up on open work orders.
Requirements
- Mandatory: Hands-on experience using BuildOps.
- Experience dispatching commercial HVAC, refrigeration, electrical, or plumbing technicians.
- Ability to work in a fast-paced 24/7 service environment.
- Strong scheduling, multitasking, and organizational skills.
- Excellent verbal and written English communication skills.
- Ability to remain calm and make quick decisions during emergency dispatch situations.
- Proficient with Microsoft Office and Google Workspace.
Preferred Qualifications.
- Experience supporting commercial service contractors.
- Knowledge of preventive maintenance scheduling.
- Familiarity with technician routing and service optimization.
What We Offer
- Competitive salary based on experience.
- Fully remote work environment.
- Long-term opportunity with a growing company.
- Collaborative and supportive team culture.
BuildOps Dispatch Coordinator
We're looking for an experienced BuildOps Dispatch Coordinator to coordinate and dispatch commercial HVAC, refrigeration, electrical, and plumbing service technicians. The ideal candidate has hands-on experience with BuildOps, thrives in a fast-paced environment, and can effectively manage both emergency and scheduled service operations in a 24/7 setting.
Responsibilities
- Dispatch and schedule field technicians using BuildOps.
- Coordinate emergency service calls and preventive maintenance appointments.
- Monitor technician routes, job status, and completion times.
- Update work orders, service notes, and customer records within BuildOps.
- Communicate with customers regarding technician ETA, scheduling, and service updates.
- Coordinate closely with field technicians to ensure efficient job execution.
- Prioritize urgent service requests while optimizing technician schedules.
- Maintain accurate dispatch logs and ensure timely follow-up on open work orders.
Requirements
- Mandatory: Hands-on experience using BuildOps.
- Experience dispatching commercial HVAC, refrigeration, electrical, or plumbing technicians.
- Ability to work in a fast-paced 24/7 service environment.
- Strong scheduling, multitasking, and organizational skills.
- Excellent verbal and written English communication skills.
- Ability to remain calm and make quick decisions during emergency dispatch situations.
- Proficient with Microsoft Office and Google Workspace.
Preferred Qualifications.
- Experience supporting commercial service contractors.
- Knowledge of preventive maintenance scheduling.
- Familiarity with technician routing and service optimization.
What We Offer
- Competitive salary based on experience.
- Fully remote work environment.
- Long-term opportunity with a growing company.
- Collaborative and supportive team culture.
