Welsh Speaking Customer Support Specialist (Remote)

COMMERCEY (http://commercey.co) is looking for a motivated and capable Welsh Speaking Customer Support Specialist to join our fast-growing company and become part of an international team working in a dynamic and stimulating environment.

This is a fully remote position, working Monday to Friday, 9:00 AM – 6:00 PM.

The selected candidate will provide professional customer support by responding to inquiries, assisting with requests, and ensuring an excellent customer experience across our support channels.

Comprehensive onboarding and continuous training will be provided throughout your employment. The training covers the company's systems, customer support tools, services, and operational processes, ensuring you develop all the skills required to succeed in the role and grow professionally within the company.

Key Responsibilities

Customer Support

Provide professional, friendly, and efficient customer support in Welsh via email, and telephone.

Customer Assistance

Assist customers by resolving issues, answering questions, and providing accurate information about the company's products and services.

Case Management

Handle customer requests efficiently and escalate complex cases to the appropriate internal departments when required.

Customer Communication

Maintain clear, professional, respectful, and solution-oriented communication to ensure high customer satisfaction.

Essential Requirements

• Native or fluent Welsh (spoken and written) – Mandatory
• Good English (spoken and written) for internal communication, training, and operational purposes
• Excellent communication and interpersonal skills
• Good telephone communication skills
• Customer-focused attitude with empathy and patience
• Ability to work independently in a remote environment
• Reliable, proactive, and positive personality
• Ability to work under pressure and manage multiple tasks effectively

Experience

• Previous experience in customer support, customer service, call center, or other client-facing roles is preferred
• Experience with helpdesk platforms, CRM systems, or email support tools is considered an advantage

What We Offer

Welsh Speaking Customer Support Specialist (Remote)

COMMERCEY (http://commercey.co) is looking for a motivated and capable Welsh Speaking Customer Support Specialist to join our fast-growing company and become part of an international team working in a dynamic and stimulating environment.

This is a fully remote position, working Monday to Friday, 9:00 AM – 6:00 PM.

The selected candidate will provide professional customer support by responding to inquiries, assisting with requests, and ensuring an excellent customer experience across our support channels.

Comprehensive onboarding and continuous training will be provided throughout your employment. The training covers the company's systems, customer support tools, services, and operational processes, ensuring you develop all the skills required to succeed in the role and grow professionally within the company.

Key Responsibilities

Customer Support

Provide professional, friendly, and efficient customer support in Welsh via email, and telephone.

Customer Assistance

Assist customers by resolving issues, answering questions, and providing accurate information about the company's products and services.

Case Management

Handle customer requests efficiently and escalate complex cases to the appropriate internal departments when required.

Customer Communication

Maintain clear, professional, respectful, and solution-oriented communication to ensure high customer satisfaction.

Essential Requirements

• Native or fluent Welsh (spoken and written) – Mandatory
• Good English (spoken and written) for internal communication, training, and operational purposes
• Excellent communication and interpersonal skills
• Good telephone communication skills
• Customer-focused attitude with empathy and patience
• Ability to work independently in a remote environment
• Reliable, proactive, and positive personality
• Ability to work under pressure and manage multiple tasks effectively

Experience

• Previous experience in customer support, customer service, call center, or other client-facing roles is preferred
• Experience with helpdesk platforms, CRM systems, or email support tools is considered an advantage

What We Offer