Company Description
Balkans.io is a dynamic and rapidly growing business specialized in E-commerce businesses. We are committed to delivering exceptional online shopping experiences to our customers in the United States. Our team is made up of innovative, driven, and creative individuals who thrive in a fast-paced environment. The company seeks motivated individuals to join its team and contribute to its mission of empowering E-commerce success.
Role Description
This is a full-time, on-site role as a Sales & Customer Service Representative located in Pristina. The role involves providing excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include offering support to customers, understanding their needs, and maintaining a high standard of customer experience.
Key Responsibilities
- Answers incoming calls and responds promptly to customer inquiries
- Presents and sells products based on customers needs and preferences
- Provides accurate information about products, pricing, timelines, and the ordering process
- Communicates with other departments to ensure clarity regarding customer requests and needs
- Records and follows up on customer interactions, notes, and follow-ups in internal systems
- Ensures customer satisfaction through clear, timely, and professional communication
- Follows internal work processes and reporting protocols for tickets, orders, and calls
Qualifications
- Proficiency in Customer Service, Customer Support, and Customer Satisfaction practices
- Experience in enhancing Customer Experience and resolving inquiries effectively
- Strong interpersonal and communication skills for building positive customer relationships
- Ability to work on-site and contribute to a collaborative team environment
- Previous experience in sales roles is a plus
- Fluency in written and spoken English
Company Description
Balkans.io is a dynamic and rapidly growing business specialized in E-commerce businesses. We are committed to delivering exceptional online shopping experiences to our customers in the United States. Our team is made up of innovative, driven, and creative individuals who thrive in a fast-paced environment. The company seeks motivated individuals to join its team and contribute to its mission of empowering E-commerce success.
Role Description
This is a full-time, on-site role as a Sales & Customer Service Representative located in Pristina. The role involves providing excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include offering support to customers, understanding their needs, and maintaining a high standard of customer experience.
Key Responsibilities
- Answers incoming calls and responds promptly to customer inquiries
- Presents and sells products based on customers needs and preferences
- Provides accurate information about products, pricing, timelines, and the ordering process
- Communicates with other departments to ensure clarity regarding customer requests and needs
- Records and follows up on customer interactions, notes, and follow-ups in internal systems
- Ensures customer satisfaction through clear, timely, and professional communication
- Follows internal work processes and reporting protocols for tickets, orders, and calls
Qualifications
- Proficiency in Customer Service, Customer Support, and Customer Satisfaction practices
- Experience in enhancing Customer Experience and resolving inquiries effectively
- Strong interpersonal and communication skills for building positive customer relationships
- Ability to work on-site and contribute to a collaborative team environment
- Previous experience in sales roles is a plus
- Fluency in written and spoken English
