Sherbim ndaj KlientitPrishtinë2 ditë më parëFull Time
Pristina, Pristina, Kosovo
Full-time
Contract Type: Permanent
Company Description
Why Babble?
Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.
We are specialists in
Microsoft Modern Work
Cybersecurity
Contact Centre Technology
Mobile Solutions
Communications & Connectivity
With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.
Join us on this exciting journey and let's achieve greatness together!
About Us | Leading UK Cloud Solutions Provider | Babble
Job Description
Join Our Dynamic Team as a Mobile Customer Support Specialist!
Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!
What will you be doing?
The Mobile Customer Support Specialist exists to provide high-quality technical and service support to customers using Babble’s mobile services. The role is responsible for resolving customer queries, diagnosing service issues, managing incidents through to resolution, and delivering an outstanding customer experience while ensuring adherence to operational processes, service levels, and compliance requirements.
Sherbim ndaj KlientitPrishtinë2 ditë më parëFull Time
Pristina, Pristina, Kosovo
Full-time
Contract Type: Permanent
Company Description
Why Babble?
Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.
We are specialists in
Microsoft Modern Work
Cybersecurity
Contact Centre Technology
Mobile Solutions
Communications & Connectivity
With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.
Join us on this exciting journey and let's achieve greatness together!
About Us | Leading UK Cloud Solutions Provider | Babble
Job Description
Join Our Dynamic Team as a Mobile Customer Support Specialist!
Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!
What will you be doing?
The Mobile Customer Support Specialist exists to provide high-quality technical and service support to customers using Babble’s mobile services. The role is responsible for resolving customer queries, diagnosing service issues, managing incidents through to resolution, and delivering an outstanding customer experience while ensuring adherence to operational processes, service levels, and compliance requirements.
Accountabilities and Deliverables
Deliver exceptional support for customers using Babble mobile services
Respond to incidents and service requests within agreed SLAs
Troubleshoot mobile connectivity, SIM, usage, roaming, and service-related issues
Diagnose and resolve technical issues or coordinate escalation where required
Maintain ownership of customer incidents through to resolution - Communicate proactively with customers regarding progress and resolution updates
Liaise with network operators regarding faults, outages, and service-impacting incidents
Identify recurring issues and contribute to root cause analysis activities
Support service improvement initiatives that enhance customer experience and operational efficiency
Core Competencies
Understand each requirement in full.
Build strong relationships while dealing with customer cases
Ability to manage multiple support cases simultaneously
Can perform daily support case reviews and understands when to progress/escalate.
Focus on being an internal advocate and voice for the customer to enhance both the customer experience and Babble’s offerings
Is prepared to own every case for the assigned customers and ensure they are resolved in a timely and comprehensive fashion
Ability to use all communication mediums between customers and the company to ensure a smooth customer experience.
Excellent trouble shooting and problem-solving abilities
Key Performance Indicators
First contact resolution
Internal and external SLA measures
Case quality
Qualifications
Strong written and verbal communications skills
Proven Customer focus
Minimum 2 years’ experience in a customer service role
Additional Information
Why work for Babble?
Annual Leave: 20 days’ paid holiday
Public Holidays: 12 paid bank holidays
Pension: Statutory pension provision
Sick Leave: 20 days’ statutory sick pay
Working Pattern: 10‑day fortnight
Work Environment: Full‑time, office‑based role
Parental Leave: Statutory maternity and paternity leave
The recruitment journey
We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.
Deliver exceptional support for customers using Babble mobile services
Respond to incidents and service requests within agreed SLAs
Troubleshoot mobile connectivity, SIM, usage, roaming, and service-related issues
Diagnose and resolve technical issues or coordinate escalation where required
Maintain ownership of customer incidents through to resolution - Communicate proactively with customers regarding progress and resolution updates
Liaise with network operators regarding faults, outages, and service-impacting incidents
Identify recurring issues and contribute to root cause analysis activities
Support service improvement initiatives that enhance customer experience and operational efficiency
Core Competencies
Understand each requirement in full.
Build strong relationships while dealing with customer cases
Ability to manage multiple support cases simultaneously
Can perform daily support case reviews and understands when to progress/escalate.
Focus on being an internal advocate and voice for the customer to enhance both the customer experience and Babble’s offerings
Is prepared to own every case for the assigned customers and ensure they are resolved in a timely and comprehensive fashion
Ability to use all communication mediums between customers and the company to ensure a smooth customer experience.
Excellent trouble shooting and problem-solving abilities
Key Performance Indicators
First contact resolution
Internal and external SLA measures
Case quality
Qualifications
Strong written and verbal communications skills
Proven Customer focus
Minimum 2 years’ experience in a customer service role
Additional Information
Why work for Babble?
Annual Leave: 20 days’ paid holiday
Public Holidays: 12 paid bank holidays
Pension: Statutory pension provision
Sick Leave: 20 days’ statutory sick pay
Working Pattern: 10‑day fortnight
Work Environment: Full‑time, office‑based role
Parental Leave: Statutory maternity and paternity leave
The recruitment journey
We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.
