Company Description

Founded in 2012, AUTO1 Group is now Europe’s leading car trading platform. As an independent multi-brand platform, AUTO1 Group is aimed primarily at the used car trade and offers over 60,000 professional partners the opportunity to access a diversified portfolio of more than 30,000 vehicles. By connecting buyers and sellers through technology the company enables dealers and consumers to trade seamlessly throughout Europe.

We offer:

• Work in a dynamically developing international company in the automotive industry
• A regular employment contract with a highly competitive fixed salary
• Openness to the implementation of new ideas to improve the company's operation
• Friendly working atmosphere in a team focused on cooperation
• Excellent professional development opportunities in a dynamic environment.

Job Description

As a Back Office Operations – French, you will support the Account Management team and help ensure a smooth and efficient after-sales process. You will communicate directly with our B2B merchants, understand their needs, and provide solutions, with a primary focus on payment-related matters.

Main Duties:

• Support the Account Management team with administrative and operational tasks, mainly related to debt collection.
• Handle a mix of inbound and outbound calls with customers and merchants, with no sales or acquisition involved.
• Understand customers' needs, clarify information, investigate issues, and provide appropriate solutions.
• Contact merchants to remind them of payment terms and follow up on outstanding payments when needed.
• Keep customers informed and ensure their requests are handled in a timely manner.
• Create and update instructions and guidelines for different processes.
• Work closely with internal teams in an international environment to ensure a smooth after-sales experience.

Requirements:

• Experience is not necessarily required.
• You are comfortable speaking with customers over the phone and enjoy helping them find solutions.
• Fluent in French and English, both written and spoken.
• Good knowledge of MS Office, especially Excel.
• You work accurately, efficiently and can manage multiple tasks at the same time.
• You are able to work independently and structure your workload effectively.
• You have a process-oriented and solution-focused approach.
• Strong communication and problem-solving skills.

Additional Information

Company Description

Founded in 2012, AUTO1 Group is now Europe’s leading car trading platform. As an independent multi-brand platform, AUTO1 Group is aimed primarily at the used car trade and offers over 60,000 professional partners the opportunity to access a diversified portfolio of more than 30,000 vehicles. By connecting buyers and sellers through technology the company enables dealers and consumers to trade seamlessly throughout Europe.

We offer:

• Work in a dynamically developing international company in the automotive industry
• A regular employment contract with a highly competitive fixed salary
• Openness to the implementation of new ideas to improve the company's operation
• Friendly working atmosphere in a team focused on cooperation
• Excellent professional development opportunities in a dynamic environment.

Job Description

As a Back Office Operations – French, you will support the Account Management team and help ensure a smooth and efficient after-sales process. You will communicate directly with our B2B merchants, understand their needs, and provide solutions, with a primary focus on payment-related matters.

Main Duties:

• Support the Account Management team with administrative and operational tasks, mainly related to debt collection.
• Handle a mix of inbound and outbound calls with customers and merchants, with no sales or acquisition involved.
• Understand customers' needs, clarify information, investigate issues, and provide appropriate solutions.
• Contact merchants to remind them of payment terms and follow up on outstanding payments when needed.
• Keep customers informed and ensure their requests are handled in a timely manner.
• Create and update instructions and guidelines for different processes.
• Work closely with internal teams in an international environment to ensure a smooth after-sales experience.

Requirements:

• Experience is not necessarily required.
• You are comfortable speaking with customers over the phone and enjoy helping them find solutions.
• Fluent in French and English, both written and spoken.
• Good knowledge of MS Office, especially Excel.
• You work accurately, efficiently and can manage multiple tasks at the same time.
• You are able to work independently and structure your workload effectively.
• You have a process-oriented and solution-focused approach.
• Strong communication and problem-solving skills.

Additional Information