Company Description

Aroma Air operates in Kosovo and Albania, specializing in scent marketing solutions that help businesses enhance brand identity and customer experience. As the exclusive distributor of Scent Company Italy, the company provides tailored scenting products and technologies for sectors such as retail, hospitality, and commercial spaces. Aroma Air focuses on creating memorable, emotion-driven scent experiences that support customer satisfaction, longer visits, and improved business performance. The company is committed to safe, non-toxic, and eco-friendly scenting solutions, combining innovation with environmental responsibility. Aroma Air partners closely with clients to design distinctive scent strategies that align with their brand goals and growth plans.

Role Description

The Client Relationship Manager is a full-time, on-site role based in Ferizaj, responsible for building and maintaining strong relationships with new and existing clients. This role includes managing the full client lifecycle: identifying prospects, presenting Aroma Air’s scent marketing solutions, coordinating scent strategy proposals, and overseeing implementation in client locations. The Client Relationship Manager will conduct regular check-ins with clients to assess satisfaction, gather feedback, and recommend optimization of scent solutions to support business goals. Daily tasks involve preparing presentations and offers, responding to inquiries, managing contracts and documentation, and collaborating with technical and operations teams to ensure timely, high-quality service delivery. The role also requires tracking client performance metrics, reporting on account status, and contributing insights to improve products, services, and overall client experience.

Qualifications

• Client relationship and account management skills, including the ability to build trust, understand client needs, and provide consultative support.
• Sales and business development capabilities, such as prospecting, presenting solutions, negotiating terms, and closing agreements.
• Strong communication and interpersonal skills, with the ability to present clearly, manage expectations, and collaborate across teams.
• Organizational and administrative skills, including accurate documentation, CRM usage, and follow-up on meetings, proposals, and contracts.
• Basic understanding of marketing and brand experience concepts, with interest in sensory or experiential marketing considered an advantage.
• Proficiency in MS Office or similar productivity tools; familiarity with CRM or customer management software is beneficial.
• Ability to work on-site in Ferizaj, manage multiple client accounts, and travel locally as needed for client meetings.
• Previous experience in client-facing roles (e.g., sales, customer success, hospitality, or B2B services) is preferred.

Company Description

Aroma Air operates in Kosovo and Albania, specializing in scent marketing solutions that help businesses enhance brand identity and customer experience. As the exclusive distributor of Scent Company Italy, the company provides tailored scenting products and technologies for sectors such as retail, hospitality, and commercial spaces. Aroma Air focuses on creating memorable, emotion-driven scent experiences that support customer satisfaction, longer visits, and improved business performance. The company is committed to safe, non-toxic, and eco-friendly scenting solutions, combining innovation with environmental responsibility. Aroma Air partners closely with clients to design distinctive scent strategies that align with their brand goals and growth plans.

Role Description

The Client Relationship Manager is a full-time, on-site role based in Ferizaj, responsible for building and maintaining strong relationships with new and existing clients. This role includes managing the full client lifecycle: identifying prospects, presenting Aroma Air’s scent marketing solutions, coordinating scent strategy proposals, and overseeing implementation in client locations. The Client Relationship Manager will conduct regular check-ins with clients to assess satisfaction, gather feedback, and recommend optimization of scent solutions to support business goals. Daily tasks involve preparing presentations and offers, responding to inquiries, managing contracts and documentation, and collaborating with technical and operations teams to ensure timely, high-quality service delivery. The role also requires tracking client performance metrics, reporting on account status, and contributing insights to improve products, services, and overall client experience.

Qualifications

• Client relationship and account management skills, including the ability to build trust, understand client needs, and provide consultative support.
• Sales and business development capabilities, such as prospecting, presenting solutions, negotiating terms, and closing agreements.
• Strong communication and interpersonal skills, with the ability to present clearly, manage expectations, and collaborate across teams.
• Organizational and administrative skills, including accurate documentation, CRM usage, and follow-up on meetings, proposals, and contracts.
• Basic understanding of marketing and brand experience concepts, with interest in sensory or experiential marketing considered an advantage.
• Proficiency in MS Office or similar productivity tools; familiarity with CRM or customer management software is beneficial.
• Ability to work on-site in Ferizaj, manage multiple client accounts, and travel locally as needed for client meetings.
• Previous experience in client-facing roles (e.g., sales, customer success, hospitality, or B2B services) is preferred.