Client & Product Success Manager
Sherbim ndaj KlientitPrishtinë2 javë më parëFull Time
You’re the calm in the chaos for clients—and the voice of the user for the product. This role blends client account management with product success, supporting both advertising clients and users of an AI-driven ad analysis tool. If you love working with clients and shaping how products deliver value, this one’s for you.
About the Company: A leading provider of Amazon growth services. They help brands optimize advertising, improve product visibility, and develop e-commerce strategies that drive measurable results. As the company grows, we’re looking for someone who can work directly with the owner, and serve as a trusted partner in supporting high-impact projects that accelerate client success.
Location:** Eastern Europe/Europe - Fully Remote
Your Mission: Day to Day Responsibilities
- Act as the primary point of contact for a portfolio of advertising clients and AI tool users
- Own client communication end-to-end: emails, calls, follow-ups, and proactive check-ins
- Translate advertising performance and product insights into clear, actionable recommendations
- Run biweekly or monthly client calls, aligning on goals, performance, and next steps
- Support onboarding and ongoing adoption of the AI ad analysis platform
- Gather client and user feedback and turn it into clear insights for internal teams
- Collaborate closely with PPC managers, product, and leadership to ensure client objectives are met
- Hold internal stakeholders accountable for deliverables and timelines
- Track account health, satisfaction, and risk signals across both service and product clients
- Keep CRM, documentation, and internal tools accurate and up to date
Your Toolbox: Skills to be Successful
- Client Account Management Experience: Proven background managing client relationships in an agency or service-based environment
- Product / SaaS Mindset: Experience in Customer Success, Product Success, or supporting SaaS users is a big plus
- Communication Mastery: Clear, confident, and professional—both written and verbal
- Analytical Thinking: Comfortable explaining performance data and product insights in plain language
- Organization & Ownership: You manage priorities, follow through, and keep things moving
- Tech-Savvy: Comfortable with tools like CRMs, Google Workspace, Slack, task management tools, and dashboards
- Amazon Ads Familiarity: Basic Amazon PPC knowledge or strong motivation to learn quickly
- Proactive & Curious: You spot issues early and look for ways to improve client and user experience
Your Perks: What's in it for you