Company Description

Savatours is a travel agency that has been operating since 2003 in Albania, providing organized travel services and vacation packages. The company has expanded its presence to Kosovo and North Macedonia, offering regional coverage for travelers in the Balkans. Savatours’ primary destination is Turkey, featuring a wide range of high-quality resorts and vacation options. Popular locations include Antalya, Istanbul, Kemer, Side, and Belek, giving clients diverse choices for leisure and family holidays.

Role Description

The Travel Coordinator role is a full-time, on-site position based in Tirana, Albania. The Travel Coordinator will manage daily travel arrangements, including booking flights, accommodations, transfers, and tours, while ensuring accuracy and adherence to client preferences and budgets. This role involves responding to customer inquiries, providing destination information, and offering personalized recommendations for travel packages. The Travel Coordinator will maintain up-to-date records in booking systems, coordinate with partner agencies and suppliers, and resolve any travel-related issues before and during trips. The position also includes preparing itineraries, confirming reservations, following up with clients for feedback, and supporting promotional activities for key destinations such as Turkey.

Qualifications

Candidates should possess strong Travel Coordination and Travel Management skills, including organizing complex itineraries and overseeing end-to-end trip planning.
Candidates should possess experience in Travel Arrangements, such as booking flights, hotels, transfers, and excursions using reservation and booking systems.
Candidates should possess excellent Customer Service skills, with a focus on responsiveness, problem-solving, and client satisfaction.
Candidates should possess effective Communication skills, both written and verbal, in order to interact with clients, suppliers, and internal teams.
Additional beneficial qualifications include prior experience in a travel agency or tourism environment, knowledge of Turkish and regional destinations, proficiency in relevant software (e.g., booking platforms, CRM tools), and fluency in Albanian and English; other languages are an advantage.
Ability to work on-site in Tirana, handle multiple tasks in a fast-paced environment, and maintain high attention to detail; a relevant degree or vocational training in tourism, hospitality, or a related field is preferred.