Company Description

Balkans.io is a dynamic and rapidly growing business specialized in E-commerce businesses. We are committed to delivering exceptional online shopping experiences to our customers in the United States. Our team is made up of innovative, driven, and creative individuals who thrive in a fast-paced environment. The company seeks motivated individuals to join its team and contribute to its mission of empowering E-commerce success.

Role Description

This is a full-time, on-site role as a Sales & Customer Service Representative located in Pristina. The role involves providing excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include offering support to customers, understanding their needs, and maintaining a high standard of customer experience.

Key Responsibilities

Answers incoming calls and responds promptly to customer inquiries
Presents and sells products based on customers needs and preferences
Provides accurate information about products, pricing, timelines, and the ordering process
Communicates with other departments to ensure clarity regarding customer requests and needs
Records and follows up on customer interactions, notes, and follow-ups in internal systems
Ensures customer satisfaction through clear, timely, and professional communication
Follows internal work processes and reporting protocols for tickets, orders, and calls

Qualifications

Proficiency in Customer Service, Customer Support, and Customer Satisfaction practices
Experience in enhancing Customer Experience and resolving inquiries effectively
Strong interpersonal and communication skills for building positive customer relationships
Ability to work on-site and contribute to a collaborative team environment
Previous experience in sales roles is a plus
Fluency in written and spoken English