To strengthen our team, we are looking for a Repair Center Technician who will be responsible for diagnosing, analysing, and resolving technical issues encountered by our Customer Service and Operations teams, while ensuring the optimal performance and reliability of SICPA equipment.

 

 

ROLE

 

• Perform preventive and corrective maintenance on company’s products
• Perform product calibration and deliver product conformity document when needed
• Consulted on strategy for global repair centers and responsible to implement it
• Ensure the different repair centers are aligned (processes, tools, reporting, training, release notes)
• Use ERP system (SAP) to drive RMA process from start to finish for all defective equipment received from the field
• Perform incoming inspection and tests of all defective equipment received from the different projects and SICPA solutions
• Contact suppliers to coordinating the repair or replacement defective equipment
• Perform Pareto analysis on faulty equipment (data collection from the different projects and repair centers)
• Coordinated with all repair centers to implement any retrofit or rework of non-conform SICPA products and equipment in the field
• Maintain a database all repairs and work performed
• Maintain trouble shooting and maintenance reports
• Maintain Tests, Assembly and Rework Instructions
• Check and evaluate system performance under actual operating conditions
• Contribute in process improvement and internal project
• Implement 8D analysis and report to resolve critical issues in the field

PROFILE

 

• Diploma in Electrical or Mechanical Engineering. Alternatively, Technician with extensive and relevant experience