About hellocare.ai
hellocare.ai is transforming care delivery through smart, human-centered technology. We enable care organizations to deliver better, more efficient, and personalized care experiences powered by AI-driven tools. As we grow, we're looking for passionate individuals who thrive in a fast-paced, mission-driven environment.
About the Role
We are looking for a proactive and organized Product Delivery Manager to join our team. In this role, you will own the onboarding experience for new clients, act as the key point of contact for an assigned portfolio of customers, and ensure the successful delivery of product features and support solutions. You will serve as the bridge between our clients and internal Product & Engineering teams, aligning customer needs with our development roadmap.
Key Responsibilities
Manage and coordinate the onboarding process for new clients, ensuring a smooth and efficient transition into hellocare.ai
Serve as the main point of contact for a portfolio of clients. Build strong, trusted relationships and ensure their ongoing satisfaction and success with our product.
Gather, assess, and prioritize client requests and feedback related to product features, improvements, and issues.
Collaborate closely with Product Owners (POs), and Engineering teams to align client needs with internal development efforts. Ensure timelines and expectations are managed clearly.
Triage and manage client-reported issues, ensuring proper escalation and timely resolution in partnership with technical teams.
Maintain clear and consistent communication with both clients and internal stakeholders, providing updates on request statuses and product changes.
Represent the voice of the customer internally, helping to shape the product roadmap with real-world insights and priorities.
Deliver tailored product training sessions during onboarding and throughout the client lifecycle to ensure users are confident and capable in using hellocare.ai. Coordinate ongoing training for existing clients around new feature releases and product updates, ensuring they understand changes and can adopt new functionality effectively. Continuously update training materials to reflect product evolution and client needs.
Create and maintain clear, user-friendly documentation and resources, including onboarding guides, FAQs, and feature explainers. Collaborate with Product and Support teams to ensure all materials are accurate and accessible.
Requirements
Schedule
Mon-Thur: 13:00 - 21:00
Fri: 13:00 - 17:00
