Company Description

Paysera Kosova is a fintech financial institution that provides fast, convenient, and affordable financial services on a global scale. The company focuses on innovative digital solutions that make payments and money transfers easier and more accessible. By combining technology and finance, Paysera Kosova aims to deliver secure and user-friendly services to individuals and businesses. Team members work in a dynamic environment that values reliability, efficiency, and continuous improvement. The organization encourages professional growth and the adoption of modern fintech practices.

Role Description

The Payment Officer is a full-time, on-site role based in Pristina. This role is responsible for processing and monitoring customer payments, ensuring transactions are accurate, timely, and compliant with internal policies and regulatory requirements. The Payment Officer will manage daily payment operations, verify documentation, resolve payment-related issues, and coordinate with internal teams to maintain smooth service delivery. The role also involves responding to customer inquiries, providing clear information about payment processes, and escalating complex cases when needed. The Payment Officer will contribute to improving payment workflows and support the implementation of new fintech solutions.

Qualifications

Candidates should possess strong Communication and Interpersonal Skills to interact effectively with customers and colleagues.
Candidates should possess solid Analytical Skills and basic Finance knowledge to review transactions and identify discrepancies.
Candidates should possess excellent Customer Service skills to handle inquiries, resolve issues, and maintain client satisfaction.
Candidates should possess attention to detail and organizational skills to manage multiple payment requests and documentation.
Relevant experience in banking, payments, or fintech operations is beneficial.
Proficiency in MS Office and familiarity with digital payment systems is an advantage.
Ability to work on-site in Pristina and collaborate within a team-oriented environment.
Fluency in local language and good command of English are preferred.