Forcontact specialises in omnichannel customer experience and operates in Albania, Croatia, Kosovo, Spain, and Switzerland. Forcontact has belonged to the Transcom Group since December 2022.
Transcom delivers CRM solutions across numerous industries, including telecommunications, e-commerce, travel, and financial services. Our rapidly expanding global community offers a team environment built around innovation and collaboration.
Are you looking to launch a career in Office Administration in a dynamic, supportive setting? If you enjoy coordinating site activities, helping teams, and keeping everyday workflows running smoothly, Transcom offers an ideal starting point for your professional future.
What you can expect:
Competitive Rewards: Benefit from an attractive salary package while joining the Transcom family.
Organised Induction: Begin with structured onboarding, guidance from dedicated mentors, and professional support to establish your career foundations.
Global Workplace: Collaborate with a coordinated international team in an engaging environment with flat hierarchies.
Balance Between Work and Life: Flexible working hours allow you to accommodate your lifestyle.
Professional Growth: Develop your potential into new capabilities through ongoing learning within a global network.
Up-to-Date Equipment: Access the tools and support needed to deliver your best work.
Join us as an Office Administrator!
You will play a central role in the site's everyday administrative and facility activities. Working closely with Operations, Human Resources, and central teams, you will help maintain a safe, efficient site with smoothly coordinated operations. Your responsibilities will cover:
Facility Services and Upkeep: Supervise facility maintenance, administer cleaning and supplier contracts, monitor office-supply stocks, and coordinate waste and toner management.
Site Safety and Compliance: Work with HR and Occupational Risk Prevention to coordinate safety arrangements, inspect security and equipment quarterly, and keep compliance documentation current.
Front Desk and Site Access: Run reception activities, welcome visitors, process incoming and outgoing correspondence, reserve meeting rooms, and provide access badges and keys.
Employee Travel Assistance: Serve as the sole contact for staff travel and accommodation requests, arranging flights and hotel reservations in accordance with company policy.
Budget Administration and HR Assistance: Support purchase-billing checks, petty cash administration, monthly voucher reports, and the logistical arrangements for recruitment interviews.
The qualifications and strengths we seek:
Administrative Background: A diploma or vocational training in Secretarial, Reception, or Office Management, together with experience in administration or general services, is required. Experience in a Contact Center is an advantage.
Digital Proficiency: Intermediate skills in MS Office (Word, Excel, PowerPoint), Google Apps, and professional email correspondence are expected; familiarity with HRIS software is beneficial.
Planning and Attention to Detail: Strong organisational and planning abilities should be paired with a commitment to quality and an analytical approach to solving problems.
Professional Communication: English fluency at C2 level and strong communication skills for working professionally within international teams are required.
Approach to Work: We seek a service-minded team player who remains positive under pressure, adjusts to changing operational requirements, and takes initiative in addressing site-related issues.
Introducing Transcom:
As a worldwide customer experience specialist, Transcom delivers customer care, sales, technical support, and credit management through a broad network of contact centers and home-based agents. Our 30,000 specialists work across 90 offices in 29 countries, serving international brands in diverse industries in 33 languages. Commitment to our clients and colleagues drives our work: we support one another, show care, and help potential develop into practical skills.
If this challenge appeals to you, we would be pleased to meet you!
