MBT Dental is looking for a highly organized and proactive Leads Manager to oversee our lead management process, coordinate our call center agents, and ensure that every potential patient receives timely and professional follow-up.

If you have strong organizational and leadership skills, enjoy working with teams, and know how to turn leads into successful appointments, we’d love to hear from you!

Key Responsibilities

• Manage, organize, and distribute incoming leads among call center agents.
• Monitor lead follow-ups, contact rates, conversion rates, and appointment bookings.
• Coordinate and supervise agents to ensure productivity and performance targets are met.
• Track lead statuses and ensure accurate CRM data management.
• Analyze team performance and prepare regular reports on leads, conversions, and results.
• Ensure timely follow-up with potential patients and maintain high service standards.
• Work closely with management to optimize lead allocation and improve conversion rates.

Requirements

• Previous experience in lead management, sales coordination, call center supervision, or a similar role.
• Excellent organizational, communication, and leadership skills.
• Experience with CRM systems and lead tracking.
• Perfect Italian.

What We Offer

• Competitive salary based on experience and performance.
• Opportunities for professional growth and development.