Royal York Property Management po rekruton Lead Qualification Representative
Your workday will be built around conversation. As a Lead Qualification Representative, you will call property owners to talk about rental-guarantee insurance options, explain the purpose of the call, confirm basic qualification details, and connect the right people with a sales representative through a live transfer.
This is high-volume outbound calling, not traditional customer service. You will work from an automatic dialer, handle objections with confidence, and keep interested prospects engaged while recording accurate notes in the CRM. You will not give detailed insurance advice or complete enrolments — your job is to open the door, professionally and honestly.
Success here is measurable: accepted qualified transfers, call quality, compliance and consistency. For someone who is resilient, organized and comfortable spending the day on the phone, it is a role where strong performance shows clearly.
The position is fully remote, full-time, on EST business hours, with compensation between C$40,000 and C$50,000 annually based on experience, qualifications and performance.
Responsibilities:
Make continuous outbound calls using an automatic dialer.
Speak with property owners about rental-guarantee insurance options.
Deliver clear and professional call openings.
Confirm required property-owner and qualification information.
Identify whether the prospect is interested in learning more.
Explain the purpose and potential value of the service clearly.
Handle questions, objections, suspicion, and rejection professionally.
Obtain permission before initiating a transfer.
Complete warm live transfers to sales representatives and remain on the line until the receiving representative accepts the call.
Record accurate notes, outcomes, and dispositions in the CRM.
Schedule callbacks and follow up on unsuccessful transfers when required.
Respect opt-out and do-not-call requests.
Follow approved scripts, qualification rules, and compliance requirements.
Participate in coaching, call reviews, and performance reporting.
Meet call-quality and accepted-transfer targets.
Additional Information:
Three or more recent years of high-volume outbound-calling experience.
Experience with lead qualification and live transfers.
Experience working against measurable hourly or daily performance targets.
Experience using an automatic dialer and a CRM while actively calling.
Strong spoken and written English; clear listening, communication and objection-handling skills.
Confidence speaking with busy, suspicious or frustrated prospects, and the ability to stay calm and professional during difficult calls.
Accurate call-disposition and documentation habits; resilience during continuous calling.
Ability to follow scripts and compliance requirements without sounding unnatural.
Full-time availability during the assigned campaign schedule; verifiable employment history and professional references.
Preferred: experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode or a comparable dialer.
An asset: experience in insurance, real estate, property management, mortgages, financial services, telecommunications, lead generation, telemarketing, consumer services or another regulated call-centre environment. Direct property-management or insurance experience is preferred but not mandatory.
Performance is measured through accepted qualified transfers, qualification accuracy, call quality, compliance, CRM accuracy, dialer activity, attendance, objection handling and responsiveness to coaching. The role may require approximately five accepted qualified transfers per dialing hour, depending on campaign conditions and lead quality.
Remote-work requirements: private professional workspace, dual monitors, a computer with at least 16 GB RAM, internet of at least 100 Mbps, backup internet or power, a wired noise-cancelling headset, a webcam, and a current operating system with security updates.
Hiring process: apply with a résumé; suitable candidates receive a link to a short pre-recorded video interview within 24–48 hours. Selected candidates may also complete a typing test, equipment check, reference verification, call role-play and live skills interview.
