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The Opportunity

Langford Staffing is recruiting experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers.

This is a performance-focused position for someone who can communicate confidently, think quickly, handle objections and remain professional during continuous high-volume calling.

You will not provide licensed advice or complete customer enrolments. Your responsibility is to qualify consumers, obtain their permission and complete an accurate live transfer.

What You’ll Do

• Contact consumer leads using an outbound dialer.
• Follow campaign scripts, introductions and compliance requirements.
• Ask focused questions to determine whether consumers meet campaign requirements.
• Explain the reason for the call clearly and professionally.
• Handle hesitation, objections, rejection and difficult conversations.
• Obtain permission and complete warm live transfers.
• Remain on the call until the receiving representative accepts the handoff.
• Record accurate notes, dispositions, outcomes and follow-up requirements.
• Handle unsuccessful transfers and callbacks according to campaign procedures.
• Apply feedback from call reviews, coaching and performance reporting.
• Learn and work across different consumer-service campaigns.

Required Experience

• Three or more years of recent high-volume outbound calling experience.
• Experience qualifying leads and completing warm or live transfers.
• A history of achieving measurable call, qualification or transfer targets.
• Experience using Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode or a comparable dialer.
• Strong understanding of call dispositions, callbacks, holds, consultation calls and live transfers.
• Experience maintainingaccurate CRM records while speaking with consumers.
• Strong listening, communication and objection-handling skills.
• Ability to remain calm and professional when dealing with rejection or abusive callers.
• Ability to type at least 35 net words per minute with strong accuracy.
• Verifiable employment history and professional references.
• Availability to work the assigned full-time campaign schedule.