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Issue management and provider coordination

• Identifies, analyzes and reproduces reported issues before escalation to IT Division or external providers
• Reports issues through the Provider Support Portal and ensures proper documentation
• Tracks and follows up all reported issues until resolution
• Validates fixes once implemented and confirms proper system behavior
• Performs functional testing of TiBank in case of bug fixes or configuration changes
• Executes test scenarios and validates system behavior before and after fixes
• Performs regression testing after system releases to ensure existing functionalities are not impacted

Monitoring and operational control

• Monitors that all Digital Channels operate properly and reports technical problems to the IT Division
• Investigates transaction imbalances originating from Digital Channels (TiBank)
• Ensures service continuity and timely escalation of critical issues
• Ensures accuracy and compliance in granting and modifying corporate e-banking access rights

Procedures, training and documentation

• Evaluates the need for procedures and internal instructions related to Admin system usage
• Provides training to staff in new branches regarding Admin system functions and procedures
• Contributes to improving internal processes based on operational experience

Reporting and analysis

• Provides statistical and operational information related to TiBank
• Reports weekly to the Team Leader on pending tasks, issues and system performance

Collaboration and functional input

• Collaborates with business units, IT and other departments when required
• Provides operational feedback on existing functionalities and potential improvements
• Supports development teams with functional insights, without direct involvement in system development

General

• Responsible for reporting, tracking and validating resolution of bugs and system issues
• Ensures reliable operation of TiBank services
• Performs assigned tasks in accordance with internal procedures and regulatory requirements
• Any other duties assigned by the supervisor

Requirements

• University degree in Economics or Business Informatics
• At least 1 year of experience in a similar position
• Very good knowledge and understanding of electronic banking products and services
• Very good communication skills
• Enthusiastic, systematic, detail-oriented and results-driven
• Computer literacy and very good written and spoken English