Customer Support Representative (German Speaking)

Location: Remote / Hybrid
Employment Type: Full-Time

Emlex is seeking an experienced, customer-oriented Customer Support Representative (German Speaking) to become part of its expanding team. The company is looking for a professional who brings excellent communication and problem-solving skills, along with a commitment to exceptional customer assistance.

Applicants should already have experience in customer support or customer service and be able to communicate professionally with German-speaking clients.

Key Responsibilities

• Deliver professional assistance to German-speaking customers through email, chat, and phone.
• Address customer questions and resolve concerns promptly and professionally.
• Uphold strong customer satisfaction and high service standards.
• Record customer communications accurately while adhering to internal procedures.
• Coordinate with internal teams so customer requests are resolved on time.
• Create and sustain positive client relationships through clear, effective communication.

Candidate Profile

• Mandatory German proficiency at C1 level or above.
• Prior Customer Support or Customer Service experience is essential.
• Strong English communication skills.
• Well-developed interpersonal and communication capabilities.
• Excellent organization and multitasking abilities.
• A solution-focused approach with close attention to detail.
• Capacity to perform effectively in a fast-paced setting.

Why Join Emlex?

• A competitive salary package.
• Flexible Remote / Hybrid work arrangements.
• A supportive, professional workplace.
• Opportunities for career progression and professional development.
• Collaboration with a dynamic international team.