CRM Integration Engineer / Sales Operations & Revenue Manager (Remote)
TP is the largest company globally in customer experience and customer service, providing strong career prospects. The organization includes more than 480,000 employees in 84 countries, supported by over 40 years of experience in the industry. TP is listed on the Euronext Paris Stock Exchange, is part of the United Nations Global Compact, and holds Great Place to Work® certification.
Job Overview
In the position of CRM Integration Engineer / Sales Operations & Revenue Manager, you will have an important role in shaping, supporting, and continually refining CRM platforms, integrations, and sales operations workflows. This role sits between technology, sales, operations, product, finance, and customer-facing teams to make sure CRM tools, automation, data movement, and reporting enable efficient and scalable business performance.
This position blends direct technical responsibility for HubSpot integrations and automation with a strong grasp of business processes and collaboration across teams. The role focuses on strengthening current processes, replacing externally hosted endpoints with secure in-house services, improving data quality and visibility, and turning operational needs into scalable technical solutions.
Key Responsibilities and Accountabilities
- Shape, maintain, and improve the HubSpot data structure, including contacts, companies, deals, lifecycle stages, and custom objects.
- Take ownership of HubSpot workflows, automation, and lifecycle rules, while continuously enhancing them across sales, onboarding, partner, and customer activities.
- Create and support backend integration services together with API wrapper layers that connect the product backend to HubSpot.
- Plan and sustain APIs and event-driven integrations using the programming language that best fits the solution, with C# / .NET Core regarded as a strong advantage.
- Build and maintain webhook and event-processing pipelines so that data stays synchronized reliably between systems.
- Define and implement field mappings, normalization standards, and logic for deduplication and matching across integrated systems.
- Rebuild externally hosted endpoints within internal infrastructure and move existing processes into secure, maintainable, and properly documented internal services.
- Assess current workflows, endpoints, and processes together with sales and operations teams; retire outdated processes, merge duplicated workflows, and improve existing solutions when needed.
- Strengthen error handling, reliability, monitoring, and observability throughout CRM integrations and automation processes.
- Convert business needs and operational workflows into technical requirements, automation, workflows, and scalable system-based solutions.
- Work closely with product backend teams to introduce further automation, metrics, integrations, and reporting functions.
- Oversee CRM setup and configuration to support the full product and service portfolio, including onboarding, product pipelines, sales workflows, and sales dashboards.
- Detect possibilities for automation, process improvement, and reducing friction across the full sales lifecycle.
- Build and maintain dashboards and reporting frameworks for sales overviews that generate practical insights for sales teams and company leadership.
- Serve as a central point of coordination between sales, operations, product management, finance, and technology teams in defining and prioritizing system enhancements.
- Work with finance teams and manage system connections that enable reliable and efficient billing operations.
- Coordinate external contributors and vendors while ensuring quality and progress across several operational workstreams.
- Support internal colleagues and project-based resources in delivering CRM and sales operations initiatives.
- Make sure CRM processes and tools support scalable and consistent sales operations, helping the business acquire and retain customers.
- Uphold strong standards in data quality, process dependability, security, and operational effectiveness.
Your Profile
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, Business Information Systems, or a related field.
- Solid professional background in backend development, CRM integration, sales operations, business systems, or another related technical area.
- Practical experience with HubSpot and a strong grasp of CRM object models and how they relate to one another.
- Strong experience working with REST APIs, authentication, and system-to-system integrations.
- Experience designing and maintaining backend integration services, APIs, and automation workflows.
- Strong understanding of CRM data structures, including field mappings, normalization, deduplication, and matching logic.
- Practical experience with webhooks, change data capture, and dependable event delivery approaches.
- Experience with OAuth 2.0/OIDC and JWT, including connected applications and service principals.
- Experience managing credentials securely through managed secrets tools such as HashiCorp Vault, Azure Key Vault, AWS Secrets Manager, or similar technologies.
- Strong understanding of access control models, audit logging, and secure management of sensitive information.
- Good knowledge of data privacy and data residency requirements, along with practical experience applying these principles in business systems and integrations.
- Experience with C# / .NET Core is strongly preferred.
- Experience in CRM implementation, sales automation, workflow development, and optimization of sales processes.
- Ability to design scalable operational infrastructure with low overhead and continuously recognize areas for improvement.
- Strong analytical and problem-solving abilities, including the capacity to examine complex processes and identify practical solutions.
- Strong understanding of business processes and the ability to turn operational requirements into technical solutions.
- Experience with dashboards, reporting structures, and business metrics is considered an advantage.
- Ability to coordinate cross-functional projects and external vendors while preserving quality, timelines, and available budgets.
- Strong business acumen and a commercial mindset.
- Excellent communication and presentation skills, with the ability to engage effectively with both technical and non-technical stakeholders.
- Strong sense of ownership and confidence in making decisions within the scope of the role.
- Ability to influence stakeholders and deliver results across cross-functional teams.
- Comfortable working in an open, collaborative, and fast-moving team environment.
- Very good verbal and written communication skills in English.
What We Offer
At TP, the workplace culture is built to encourage both personal and professional development. The company values the distinct talents and ambitions of each individual and therefore provides varied career paths across the organization.
- Competitive salary package.
- Health insurance paid by the company.
- A supportive workplace focused on fairness, inclusion, and equal opportunity.
- The chance to contribute to international projects and collaborate with cross-functional teams.
- Professional growth opportunities in CRM, technology, automation, and sales operations.
