• Punët
• Rreth nesh
• Për punëdhënësit

Under Article 10 and Article 11, paragraph 1, subparagraph 1.13 of Law No. 05/L-057 on the Establishment of the Kosovo Credit Guarantee Fund, as amended and supplemented by Law No. 08/L-138, the Kosovo Credit Guarantee Fund (KCGF) issues the following announcement:

Notice of vacancy

Recruitment for

One (1) Claims and Recoveries Specialist

20/10/2026

Vacancy reference: 01/2026

Organisational Overview

The Kosovo Credit Guarantee Fund (KCGF) operates as an independent legal entity created by law to help micro, small and medium-sized enterprises (MSMEs) in Kosovo obtain financing. Its credit guarantee instruments are intended to advance private-sector development, strengthen the business environment and encourage employment creation. Through this work, the Fund helps expand the production and service capabilities of enterprises that add value to the economy.

By making financing more accessible to MSMEs, the KCGF encourages private investment and helps local enterprises become more competitive. These activities strengthen private-sector performance and support improvements in the country’s trade balance.

Key Responsibilities

The Claims and Recoveries Specialist assists the KCGF with the administration and evaluation of payment claims under credit guarantees and with tracking and verifying recoveries on loans where the KCGF has settled a guarantee claim. The position encompasses the duties below:

• Application of policies and procedures: Implements the KCGF’s credit guarantee risk management policies and procedures, together with the provisions of the Guarantee Agreements governing payment claims and recoveries.
• Administration and handling of payment claims received from Registered Financial Institutions (RFIs), covering:
  • Examining and evaluating the claim documentation provided by RFIs to establish whether it meets the terms of the Guarantee Agreements and the KCGF’s internal policies;
  • Developing recommendations and proposals concerning payment claims and presenting them to the Claims for Payment Committee when appropriate.
• Oversight and management of recoveries on loans with paid guarantee claims, covering:
  • Tracking the steps RFIs take to recover sums paid under credit guarantees;
  • Communicating regularly with RFIs about the progress of recovery proceedings and the measures undertaken after a claim payment;
  • Evaluating prospects for recovery and determining which cases need additional follow-up;
  • Tracking recovered sums and checking their accuracy;
  • Producing reports describing the status, advancement and outcomes of recoveries.
• Administering payment claims and recoveries involving re-guaranteeing institutions, with appropriate management, documentation and follow-up of claims and recovered sums under the applicable agreements.
• Evaluating the payment claims and recoveries portfolio using data on economic sectors, regions, business characteristics, financial institutions and other relevant factors. This analysis should reveal patterns and reasons for non-payment, evaluate recovery outcomes and inform proposed risk-reduction measures.
• Quality assurance: Checks adherence to the terms and requirements of the Guarantee Agreements between RFIs and the KCGF, particularly the documentation, processes and actions associated with payment claims and recoveries.
• RFI training and assistance: Arranges and provides training to RFI officers handling recoveries. Topics include payment claim submission and processing procedures, eligibility requirements, necessary documentation, duties arising after a guarantee claim is paid, and methods for tracking and securing recoveries.
• On-site visits: Visits RFIs periodically and MSMEs when needed to check relevant information, examine individual cases, evaluate recovery measures and identify ways to improve processes.
• Undertakes additional relevant tasks allocated by the supervisor that are consistent with the position’s scope and responsibilities.

Required Qualifications

Applicants for the Claims and Recoveries Specialist position must satisfy these criteria:

• Hold a university degree in economics, finance, business administration, law, agriculture or another discipline relevant to the role;
• Have a minimum of five (5) years of relevant professional experience in lending, debt collection or other credit-related work;
• Experience gained in banking or financial-sector-related fields is desirable.

The selection process will evaluate the following abilities and competencies:

• Sound understanding of banking operations and products;
• Well-developed analytical abilities and decision-making skills;
• Familiarity with procedures for loan recovery, enforcement and collateral realization;
• Capacity to interpret lending agreements and their supporting documentation;
• A precise approach to work and close attention to detail;
• Effective communication and the ability to collaborate within a team.

Evaluation Procedure

• Applicants will be evaluated in three stages:
  • Applications will first be checked against the minimum criteria specified in these Terms of Reference (ToR);
  • Candidates placed on the shortlist will complete a written assessment;
  • Those attaining the required written-test score will proceed to an interview for further evaluation.

Employment Conditions

The Claims and Recoveries Specialist will join the KCGF as a regular staff member within its organisational structure and work from the KCGF offices in Prishtina. Willingness to travel and participate in meetings across the country is required.

The appointment will be for one (1) year, with a possible extension subject to a satisfactory performance review and the KCGF’s internal institutional policies and standards.

Specialised training will be available to the Claims and Recoveries Specialist according to the KCGF’s needs.

The employment package provides a competitive monthly salary along with health and life insurance benefits.

Required documents

• A Curriculum Vitae (CV);
• A Motivation Letter;
• Relevant diplomas, certificates and records of training.