Intellectica is recruiting a passionate and client-focused Account Manager on behalf of the Albanian office of an international strategic communications, PR and public affairs agency. Established in Tirana in 2011, the local team has grown from an ambitious start-up into a dynamic, high-performing office trusted by some of the most recognisable international brands operating in Albania today, across sectors including aviation and travel, tourism, technology and digital services. The agency delivers the full spectrum of communications services locally, from strategic PR consulting and media relations to public affairs and reputation management, while benefiting from the expertise and support of a wider regional network.
The role is based in Tirana, with one day of remote work per week. Reporting directly to the General Manager, and supported by an Account Executive, the Account Manager will become the trusted, go-to person for the agency’s portfolio of international clients in Albania. The role carries ownership of these relationships, from day-to-day execution and project management to strategic counsel, with a particular focus on the agency’s long-standing accounts within the aviation, tourism and travel sectors.
If you have a genuine understanding of the Albanian market and media landscape, enjoy being the person clients turn to for advice as much as for delivery, and want to build your career at the heart of a growing international communications network, we would love to hear from you.
Key activities and responsibilities of this role include:
- Serve as a trusted communications advisor to clients, understanding their business objectives and providing strategic counsel that strengthens their reputation and market presence in Albania.
- Own and develop strong, long-term relationships with a portfolio of international clients, acting as their primary point of contact and ensuring a high level of client satisfaction.
- Lead the development and implementation of integrated communication strategies and PR programmes, translating client objectives into impactful campaigns and initiatives.
- Manage end-to-end account delivery, ensuring projects are effectively planned, coordinated and executed within agreed timelines, budgets and quality standards.
- Drive media relations and visibility initiatives, identifying opportunities, shaping compelling narratives and securing meaningful engagement with relevant audiences.
- Develop and oversee the creation of communication materials, including press releases, key messages, media briefings, presentations and strategic reports.
- Provide market insights and proactive recommendations by monitoring industry trends, media developments and stakeholder dynamics, particularly across the aviation, tourism and travel sectors.
- Plan and coordinate communication activities, events and stakeholder engagement initiatives that support clients’ strategic priorities and business goals.
- Work closely with the Account Executive, providing guidance and support to ensure efficient account management and high-quality delivery.
- Collaborate with regional colleagues across the agency network, including teams in Greece and other markets, to deliver integrated cross-border communication programmes and leverage wider expertise.
- Contribute to the agency’s growth by supporting new business opportunities, client proposals and strategic initiatives.
Professional experience & qualifications of a successful candidate:
- Bachelor's degree in Communications, Public Relations, Journalism, Marketing or a related field
- At least 4 years of overall professional experience, gained either in-house or within a communications/PR agency environment
- Exposure to the aviation, travel or tourism sectors is mandatory
- A solid understanding of the Albanian media landscape, business environment and key stakeholder ecosystem
- Strong client management skills, with the ability to build trusted relationships and act as a strategic partner to senior stakeholders
- Experience in developing and delivering communication strategies, PR campaigns and media engagement programmes
- Excellent project management skills, with the ability to manage multiple priorities, deadlines and stakeholders in a fast-paced environment
- Strong presentation and storytelling skills with the ability to communicate ideas effectively to clients and internal teams
- Ability to collaborate effectively within a multicultural, international team environment
- Fluency in Albanian and English
Core competencies of a successful candidate:
- Client Partnership Mindset – Builds trusted relationships with clients, understands their priorities and acts as a reliable advisor who adds value beyond day-to-day delivery.
- Strategic Thinking – Ability to connect communication activities with broader business objectives and translate insights into meaningful strategies and recommendations.
- Market Understanding & Curiosity – Demonstrates strong awareness of the Albanian market, media landscape and stakeholder environment, while continuously seeking new trends and opportunities.
- Ownership & Accountability – Takes responsibility for client relationships, projects and outcomes, proactively identifying solutions and driving initiatives forward.
- Commercial Awareness – Understands clients’ business priorities and identifies opportunities where communications can support growth, reputation and market positioning.
- Adaptability & Agility – Thrives in a dynamic environment, manages changing priorities effectively and remains composed under pressure.
- Leadership & Initiative – Provides guidance and support to colleagues, takes initiative and contributes positively to the growth and development of the team.
