Job Title: Property Coordinator

Company: ZION

Location: Prishtina (on-site)

Working hours: 14:00 to 22:00

Position Summary:

The Property Coordinator supports day-to-day property management operations across ZION’s NYC portfolio, ensuring exceptional customer service for residents, coordination between teams, and administrative support for property managers.
The role requires a detail-oriented, proactive, and highly organized individual who thrives in a fast-paced environment and is committed to delivering quality and consistency.

Key Responsibilities:

Resident & Customer Support
Serve as the first point of contact for tenant inquiries via phone and email.
Address resident questions, concerns, and maintenance requests promptly and professionally.
Guide clients through troubleshooting steps and provide accurate information about property services.
Maintain high levels of customer satisfaction through clear, courteous communication.
Administrative & Operational Support
Support property managers with day-to-day administrative tasks.
Organize and maintain digital and physical files, ensuring accuracy and accessibility.
Prepare detailed documentation, reports, and listings for apartment rentals.
Assist in scheduling inspections, maintenance visits, and vendor appointments.
Keep reception and common office areas organized and presentable.
Collaboration & Process Improvement
Coordinate with property management, maintenance, and accounting teams to ensure seamless communication.
Assist in implementing and improving internal processes, reporting tools, and customer service systems.
Contribute to operational efficiency and cost-effectiveness across the portfolio.

Qualifications:

Basic computer literacy and familiarity with spreadsheets and word processing software.
Strong written and spoken English communication skills.
Prior customer service or administrative experience preferred, but not required.
Excellent organization, multitasking, and problem-solving abilities.
Positive attitude, strong work ethic, and attention to detail.

Why ZION:

ZION is a locally rooted property management company specializing in workforce housing across New York City. The team emphasizes transparency, accountability, and pride of ownership, aiming to raise the standard of property management across NYC.

Required documents:

Job Title: Property Coordinator

Company: ZION

Location: Prishtina (on-site)

Working hours: 14:00 to 22:00

Position Summary:

The Property Coordinator supports day-to-day property management operations across ZION’s NYC portfolio, ensuring exceptional customer service for residents, coordination between teams, and administrative support for property managers.
The role requires a detail-oriented, proactive, and highly organized individual who thrives in a fast-paced environment and is committed to delivering quality and consistency.

Key Responsibilities:

Resident & Customer Support
Serve as the first point of contact for tenant inquiries via phone and email.
Address resident questions, concerns, and maintenance requests promptly and professionally.
Guide clients through troubleshooting steps and provide accurate information about property services.
Maintain high levels of customer satisfaction through clear, courteous communication.
Administrative & Operational Support
Support property managers with day-to-day administrative tasks.
Organize and maintain digital and physical files, ensuring accuracy and accessibility.
Prepare detailed documentation, reports, and listings for apartment rentals.
Assist in scheduling inspections, maintenance visits, and vendor appointments.
Keep reception and common office areas organized and presentable.
Collaboration & Process Improvement
Coordinate with property management, maintenance, and accounting teams to ensure seamless communication.
Assist in implementing and improving internal processes, reporting tools, and customer service systems.
Contribute to operational efficiency and cost-effectiveness across the portfolio.

Qualifications:

Basic computer literacy and familiarity with spreadsheets and word processing software.
Strong written and spoken English communication skills.
Prior customer service or administrative experience preferred, but not required.
Excellent organization, multitasking, and problem-solving abilities.
Positive attitude, strong work ethic, and attention to detail.

Why ZION:

ZION is a locally rooted property management company specializing in workforce housing across New York City. The team emphasizes transparency, accountability, and pride of ownership, aiming to raise the standard of property management across NYC.

Required documents: