Turkish & English Phone Translator / Interpreter

Location: Home-Office

Working Hours: Work is organized to match US time zones.

TP is the largest customer service company worldwide and offers strong career prospects. The company employs more than 320,000 people across 80 countries and brings 40 years of experience. TP is listed on the Euronext-Paris Stock Exchange, is a signatory of the United Nations Global Compact, and holds the Great Place to Work® certification.

Position Overview:
The Turkish Telephone Interpreter manages on-demand calls and conveys conversations between Turkish- and English-speaking participants accurately. In this role, the interpreter helps remove communication barriers across many sectors, including Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

The role requires the ability to handle information rapidly and clearly while being aware of sensitive cultural differences. The interpreter is expected to remain courteous and professional throughout every interaction. Appropriate terminology must be used, along with an understanding of common procedures and practices across industries. Calls may cover either simple or more advanced technical and non-technical topics.

This role is focused on verbal interpreting and does not include written translation, although translators and other experienced linguists are welcome to apply. The position is fully remote, with work performed from a home office. Teleperformance supplies all necessary equipment. A quiet and secure workspace is required.

Principal Duties and Responsibilities:

• Respond to calls without delay and carry out interpretation in a professional and approachable way.
• Deliver meanings and concepts accurately in line with established interpretation protocols, without leaving out or adding information.
• Communicate clearly in both languages with correct pronunciation, good enunciation, and polite wording.
• Preserve a professional attitude during the entire call.
• Stay composed when one of the speakers is distressed, unclear, or emotional, particularly in emergency situations.
• Be punctual and consistently available during assigned working hours.
• Understand terminology and procedures used in different fields, including Medical, Insurance, Finance, and Law.
• Show dedication to cultural awareness and to working effectively in a diverse environment.

Qualifications

• Full fluency in Turkish and English, together with a strong understanding of the related cultural context.
• Very good listening, memory, and note-taking abilities to support a high standard of interpreting accuracy.
• Previous education or professional experience in language-related areas such as teaching, language assessment, translation, or interpretation is considered an advantage.
• High school diploma or an equivalent qualification.

Other Details

• Selected candidates will complete their initial training at Teleperformance in Prishtina.
• Candidates who pass the pre-selection stage will receive an online test in English and Turkish.
• All work equipment is provided by Teleperformance.
• Teleperformance also offers an employment contract and private health insurance.