Teknologji Informacioni (IT)Gjithë Kosovën1 javë më parëFull Time
TP, the world’s largest customer service company, is hiring for its subsidiary TP Infinity for the role of Junior Implementation Consultant (m/f/d).
This position offers the chance to become part of an international and forward-looking workplace and to contribute to broad customer experience and digital transformation initiatives. Within TP Infinity, the successful candidate will collaborate with experienced consultants, solution architects, and industry specialists while strengthening technical and consulting skills in enterprise SaaS implementations.
What You’ll Be Doing
- Help set up customer engagement, case management, email, AI-powered, and publishing solutions
- Develop dashboards, ticket views, filters, calendars, and approval workflows
- Carry out configuration-related tasks with support from senior consultants and solution architects
- Prepare user acceptance testing (UAT) scenarios and verify routing logic through testing
- Keep project documentation up to date and assist with basic troubleshooting tasks
- Support the setup of customer support queues, filters, case forms, workflows, and email channels
- Contribute to the implementation of AI-powered functions and automation tools
- Create content calendars, asset templates, and approval workflows
- Support senior consultants with scenario testing, workflow debugging, and routing validation
What We Are Looking For
- 1–3 years of experience in configuring enterprise SaaS solutions
- Basic knowledge of customer service operations, moderation workflows, and email management processes
- Strong motivation to learn and build technical expertise
- A structured and dependable way of working with close attention to detail
- Good English language skills
- Strong communication and teamwork skills
Technical Expertise
- Understanding of customer service platform concepts such as queues, skills, and SLA management
- Ability to configure case fields, forms, and basic workflow processes
- Familiarity with email channel setup, templates, formatting, and message threading
- Understanding of sentiment analysis and AI-assisted support features
- Knowledge of JSON structures and interpretation of API responses
- Ability to carry out basic troubleshooting with tools like Postman and browser developer tools
- Experience in maintaining configuration documentation and activity logs
Personal Skills
- Strong organizational ability and careful attention to detail
- Positive mindset and readiness to learn new technologies
- Ability to work effectively with international teams
- Analytical thinking and problem-solving approach
- Customer-focused attitude and dedication to quality delivery
- Adaptability and flexibility in dynamic project settings
Why Join?
- Take part in innovative and international customer experience transformation projects
- Learn from experienced consultants, architects, and industry experts
- Benefit from professional development and ongoing learning opportunities
- Work in a cooperative environment with flat hierarchies and fast decision-making
- Receive competitive compensation and appealing employee benefits
- Join a culture that appreciates creativity, innovation, and fresh ideas