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Apliko
Tirana Bank

Junior ATM Technical Officer

Tirana Bank
Apliko
Teknologji Informacioni (IT)Tiranë3 ditë më parëFull Time

VACANCY ANNOUNCEMENT

Tirana Bank is the first privately-owned bank in Albania. It was founded in 1996 and since then there has been a great development, spreading its branches throughout Albania. Today, Tirana Bank is well positioned in the market, offering a wide range of products and services that respond well to the demands of its customers. Tirana Bank has 36 branches in most major cities, and industrial zones and has a large ATM network throughout Albania. Tirana Bank continues to grow and expand while rigorously retaining its philosophy of providing quality products and services by being the front-runner in innovative banking solutions in Albania.

BALFIN Group is one of the most successful investment groups in the Western Balkans. Established in 1993, the Group today operates across Austria, Albania, Kosovo, Bosnia and Herzegovina, Croatia, North Macedonia, Switzerland, Montenegro, the Netherlands, Canada, and the United States of America. Its diversified portfolio spans multiple sectors, including banking, real estate development, wholesale and retail, asset management, tourism, logistics, education, and entertainment. With a workforce of approximately 5,500 professionals, BALFIN Group continues to grow steadily, guided by strong business ethics, financial stability, innovation, and a long-term commitment to community impact through Mane Foundation.

We are seeking to welcome a candidate in Junior ATM Technical Officer (Band 4T) position to join our E-Channels Department reporting directly to the Head of Unit.

Overall Job Definition

Junior ATM Technician Officer is responsible for providing support and collaborating with relevant stakeholders to ensure 24/7 availability of ATMs for customer usage.

Main Responsibilities:

  • Oversee the maintenance and servicing of ATMs to ensure that they are operating at optimal levels
  • Track/monitor/report on the ATMs performance and availability issues
  • Develop and maintain relationships with ATM vendors and service providers to ensure timely maintenance and support for technical issues
  • Coordinate with vendors for performing regular maintenance and servicing of ATMs (as per contract in force) to ensure they are operating efficiently
  • Notify and coordinate with branch’ staff (or third-party companies) to resolve ATM technical issues
  • Notify and coordinate with third party vendor in case of ATM technical issues that cannot be solved without their support
  • Alerts affected bank staff and departments of scheduled downtime and service interruptions
  • Maintain a register for ATMs faults escalation for prompt follow up and reporting purpose.
  • Keep track of ATM inventory levels and order replacement parts or consumables as needed. Order and ensure that the inventory of ATMs supplies/spare parts (such as Cleaning Cards, ATM receipt paper, cassettes, etc) is sufficient.
  • Perform the necessary steps for new ATM creation / configuration / installation by collaborating with internal or external vendors/providers.
  • Follow up the process for the installation of new ATM-s or reallocation of existing ones.
  • Participate in projects related to ATMs, responsible for:
  • Normal operation of test ATM ensuring the correct of the service reporting bugs until all of them are fixed
  • Performing test scenarios (if needed)
  • Physical Installation of the Cash Deposit Machine
  • Testing process of the new machines installed through cash advance
  • Operational Support for the maintenance of the Cash Deposit Machines
  • Any other duty assigned to the employee by the supervisor

Requirements

Competencies / Skills:

  • Bachelor’s Degree in Economics, Finance, Banking or related field.
  • Very good communication skills and ability to interact effectively with internal or external partners
  • Ability to work independently and prioritize tasks effectively
  • Strong technical skills and ability to troubleshoot ATM’s technical issues
  • Very good knowledge of Microsoft package
  • Excellent verbal and written communication skills in both Albanian and English languages
  • Very good knowledge of Microsoft Office package

Benefits