Job Title: Sales Engineer
Reports To: Chief Sales Officer
Location: Prishtina, Kosovo
Effective Date: April 2026

ROLE DESCRIPTION

• The Sales Engineer is responsible for technical solution delivery and customer relationship management across assigned accounts. This role combines deep expertise in optical access networks with pre-sales engineering and post-sales technical support.
• You will support the full sales lifecycle—from solution design and product demonstrations to deployment and troubleshooting—while acting as a trusted technical advisor to customers and internal stakeholders.

KEY RESPONSIBILITIES

• Integrate and validate xGPON/GPON platforms (OLTs, ONTs/ONUs, Optical Distribution Networks)
• Support deployment and commissioning of fiber access solutions
• Act as the primary technical advisor for assigned accounts
• Drive technical evaluation during the sales process in collaboration with sales teams
• Deliver product demonstrations, presentations, and workshops
• Translate customer requirements into scalable network architectures
• Collaborate with product, R&D, and engineering teams to ensure compliance with ITU-T standards (G.984, G.987, G.9807.1)
• Troubleshoot optical network issues (signal loss, attenuation, provisioning, interoperability)
• Conduct lab and field testing, including optical power measurements
• Support RFIs/RFPs, tenders, and technical documentation preparation
• Represent products at customer meetings, conferences, and industry events
• Maintain strong customer relationships across technical, operational, and commercial teams
• Provide regular reporting and updates to management
• Work closely with sales teams to position solutions competitively

Customer & Internal Collaboration

Customer Engagement:

• Build and maintain relationships with decision makers, technical evaluators, and procurement teams

Internal Collaboration:

• Partner with sales, product, R&D, project management, engineering, and support teams

QUALIFICATIONS

• Bachelor’s degree in Telecommunications, Electrical Engineering, Optical Engineering, or related field
• 3–5 years of experience in telecom, broadband, or fiber access industry
• Strong knowledge of GPON/xGPON technologies and fiber access networks
• Hands-on experience with OLT/ONT configuration, provisioning, and troubleshooting
• Understanding of optical transmission principles (attenuation, dispersion, optical budgets)
• Familiarity with ITU-T PON standards
• Experience with optical tools (OTDR, optical power meter, light source)
• Strong communication and presentation skills for technical and non-technical audiences
• Ability to respond to RFIs/RFPs and produce technical documentation
• Independent, organized, and able to manage multiple priorities
• Willingness to travel frequently; valid driving license

PREFERRED QUALIFICATIONS

• Experience with XGS-PON, NG-PON2, or GPON migration strategies
• Background in telecom vendors, ISPs, or system integrators
• Knowledge of networking protocols (VLAN, QoS, IP, TR-069, OMCI)
• Certifications (e.g., CCNA, Linux Administration)
• Experience in pre-sales or customer-facing engineering roles
• Familiarity with network design and documentation tools

KEY SKILLS AND COMPETENCIES

• GPON / XGS-PON system integration
• Technical pre-sales & customer engagement
• Optical network troubleshooting
• Solution design & network architecture
• Strong presentation and communication skills
• Analytical thinking & problem-solving
• Customer relationship management
• Cross-functional collaboration
• Self-motivated and results-driven

WORK ENVIRONMENT

• Combination of lab work, field deployments, and customer-facing activities
• Dynamic, customer-focused, and technology-driven environment
• Collaboration with internal teams and external stakeholders
• Frequent regional and occasional international travel

KEY COLLEAGUES

Collaborate closely with Account Directors and Chief Sales Officer to align operational initiatives with business objectives. Foster effective communication and collaboration across teams to drive cohesive efforts towards operational excellence.

These include:

• Chief Sales Officer
• Account Directors
• Sales Engineers

COMMUNICATION LINES

• Collaborate with: Chief Sales Officer, Account Directors and Sales Engineers
• Consult with: CSO and Account Directors
• Inform: CSO and Account Directors
• Accountable to: CSO and Account Directors

SUPORTING DOCUMENTS

• Add in any supplemental documents.