AI Business Effectiveness Engineer

Department: Business Operations
Reports to: Head of Business Operations
Type: Full-Time, On-site
Location: Prishtina

Role Details

Tangoo is hiring an AI Business Effectiveness Engineer, a practical engineering position with strong end-to-end ownership.

In this role, you will work closely with teams throughout the company to understand how work is truly carried out, then design, develop, and deliver AI-agent solutions, stronger pipelines, and internal platforms that improve Flow. You will be responsible for the full lifecycle of these solutions, starting from initial process mapping and continuing through production, monitoring, and ongoing enhancement.

You will also help define the company standard for AI adoption by shaping governance that protects data and by enabling Tangoo employees to use these tools effectively. The role requires strong influence and communication skills to build alignment across the business, along with a clear demonstration of the principle Reroute Keep Going.

If you enjoy seeing time-consuming manual work replaced by workflows that run smoothly and allow people to focus more on activities that Delight customers, this position may be a strong fit.

Overall, the position centers on continuous improvement and on finding ways to achieve more, more quickly, and with better results.

Role Purpose

The purpose of this position is to improve operational flow and business effectiveness across Tangoo by making individuals and teams noticeably more effective. You will embed AI into the company’s way of working wherever it creates value.

This role is intended to help Tangoo operate more effectively and efficiently, while enabling team members to concentrate on the work that most directly supports their Roadmap Outcomes.

You will actively look for repetitive, manual, and friction-heavy tasks hidden inside current processes, then create and implement dependable plans to replace them with intelligent and effective solutions that people will consistently value and rely on.

You will also establish a high benchmark for how AI is understood, adopted, governed, and applied throughout the company.

This position involves People, Technology, and Processes in equal measure. You will be expected to guide people through changes in working practices in a positive and professional way.

Personal Skills & Essential Requirements of the Role:

Process Mapping & Solution Design: Demonstrated analytical capability to work within teams, accurately document and examine business systems and processes in depth, and design clear, high-value workflows that strengthen organisational Flow.
Technical Implementation: Strong practical engineering ability to build, prototype, and deliver AI-agent-based workflows and custom tools across workflow automation tools such as n8n, databases such as MongoDB, Supabase, and BigQuery, agentic development tooling such as Claude Code, and API/webhook integrations, using Python or JavaScript/TypeScript for scripting.
Applied AI & Agents: Practical fluency in integrating enterprise LLMs such as Gemini and Claude into real operational workflows, together with prompt design and governance, agent orchestration patterns, and retrieval-based (RAG) methods, with careful attention to reliability, cost, and observability.
Data Integrity: Strong discipline in maintaining clean data, including schema mapping, source integrity, and preserving a single source of truth across connected systems.
Project Management & Timelines: Excellent organisation skills, with the ability to independently manage project planning, outcomes, participants, and timelines from early process analysis through deployment and continued operation.
Educational & Stakeholder Communication: Ability to translate complex technical subjects into very clear communication, user-friendly narratives, and live demonstrations that are persuasive enough to create company-wide alignment.
Strategic Prioritization: Strong judgment in allocating time toward high-impact initiatives while reducing lower-value work.
Curiosity, Ethics & Resilience: A curious and self-driven mindset, a strong commitment to safe, ethical, and compliant AI, and the ability to embody the Reroute Keep Going principle consistently.
Strategic Alignment: Deep understanding of Tangoo's Purpose, Principles, and Picture of Success, ensuring each initiative supports these central goals and contributes to work that Delights customers.

About Tangoo

Tangoo’s purpose is to expand the boundaries of programmatic excellence by combining intelligent technology with human ingenuity, transforming complexity into clarity, driving sustainable growth for partners, and creating an environment where every Tangooer can reach their full potential.

Our culture is shaped by four core principles that put our values into practice:

Build on Strength: This principle guides both strategy and execution. It emphasizes choosing clarity instead of complexity by exploring options and then focusing effort on the strategies that produce the strongest outcomes. Rather than concentrating on what is broken, the focus is on scaling and 10x-ing what already works.
Lift Others Up: This principle sits at the heart of the team and culture. It means actively supporting, mentoring, and celebrating teammates, with the understanding that success comes through growing together. It also includes the humility to accept support from others.
Lead with Expertise: This principle drives Tangoo’s leadership in client work and in the market. It means operating with a performance-focused mindset and serving as trusted advisors. The expectation is not simply to follow instructions, but to lead strategy in order to deliver unmatched programmatic excellence.
Reroute Keep Going: This principle reflects agility and resilience. It means embracing a fail-and-learn mindset, absorbing setbacks quickly, and adjusting strategy to find a new route forward without losing momentum.

Role Details

Tangoo is hiring an AI Business Effectiveness Engineer, a practical engineering position with strong end-to-end ownership.

If you enjoy seeing time-consuming manual work replaced by workflows that run smoothly and allow people to focus more on activities that Delight customers, this position may be a strong fit.

Overall, the position centers on continuous improvement and on finding ways to achieve more, more quickly, and with better results.

Role Purpose

This role is intended to help Tangoo operate more effectively and efficiently, while enabling team members to concentrate on the work that most directly supports their Roadmap Outcomes.

You will also establish a high benchmark for how AI is understood, adopted, governed, and applied throughout the company.

This position involves People, Technology, and Processes in equal measure. You will be expected to guide people through changes in working practices in a positive and professional way.

Personal Skills & Essential Requirements of the Role:

Process Mapping & Solution Design: Demonstrated analytical capability to work within teams, accurately document and examine business systems and processes in depth, and design clear, high-value workflows that strengthen organisational Flow.

Technical Implementation: Strong practical engineering ability to build, prototype, and deliver AI-agent-based workflows and custom tools across workflow automation tools such as n8n, databases such as MongoDB, Supabase, and BigQuery, agentic development tooling such as Claude Code, and API/webhook integrations, using Python or JavaScript/TypeScript for scripting.

Applied AI & Agents: Practical fluency in integrating enterprise LLMs such as Gemini and Claude into real operational workflows, together with prompt design and governance, agent orchestration patterns, and retrieval-based (RAG) methods, with careful attention to reliability, cost, and observability.

Data Integrity: Strong discipline in maintaining clean data, including schema mapping, source integrity, and preserving a single source of truth across connected systems.

Project Management & Timelines: Excellent organisation skills, with the ability to independently manage project planning, outcomes, participants, and timelines from early process analysis through deployment and continued operation.

Educational & Stakeholder Communication: Ability to translate complex technical subjects into very clear communication, user-friendly narratives, and live demonstrations that are persuasive enough to create company-wide alignment.

Strategic Prioritization: Strong judgment in allocating time toward high-impact initiatives while reducing lower-value work.

Curiosity, Ethics & Resilience: A curious and self-driven mindset, a strong commitment to safe, ethical, and compliant AI, and the ability to embody the Reroute Keep Going principle consistently.

Strategic Alignment: Deep understanding of Tangoo's Purpose, Principles, and Picture of Success, ensuring each initiative supports these central goals and contributes to work that Delights customers.

About Tangoo

Our culture is shaped by four core principles that put our values into practice:

Build on Strength: This principle guides both strategy and execution. It emphasizes choosing clarity instead of complexity by exploring options and then focusing effort on the strategies that produce the strongest outcomes. Rather than concentrating on what is broken, the focus is on scaling and 10x-ing what already works.

Lift Others Up: This principle sits at the heart of the team and culture. It means actively supporting, mentoring, and celebrating teammates, with the understanding that success comes through growing together. It also includes the humility to accept support from others.

Lead with Expertise: This principle drives Tangoo’s leadership in client work and in the market. It means operating with a performance-focused mindset and serving as trusted advisors. The expectation is not simply to follow instructions, but to lead strategy in order to deliver unmatched programmatic excellence.

Reroute Keep Going: This principle reflects agility and resilience. It means embracing a fail-and-learn mindset, absorbing setbacks quickly, and adjusting strategy to find a new route forward without losing momentum.