Sutherland is seeking an experienced Operations Manager to lead performance, drive client satisfaction, and manage strategic account relationships in Pristina.

You'll take charge of operational excellence, ensuring KPIs are met while coordinating seamlessly with client stakeholders and internal teams. This is a leadership role where you'll develop high-performing teams of 100+ people, plan workforce initiatives, and drive continuous improvement across operations.

You'll have the opportunity to shape strategy, mentor talent, and make a direct impact on business growth. With German and English fluency, you'll bridge international communication and lead with confidence in a Great Place to Work certified organization.

If you're ready to advance your leadership career with a global BPO leader, Sutherland offers the platform to succeed.

Activities

• Lead operational performance and ensure KPIs are met
• Coordinate with client stakeholders and internal teams
• Plan workforce and drive improvement initiatives
• Develop and lead large teams (100+)

Further Details

• Great Place to Work Certified
• German + English required
• 5+ years of operations experience
• Leadership of large teams (100+)